Head of Core Services - Citizens Advice BANES

Bath & North East Somerset Council; Bath; Presencial; GBP 42.000 - 56.000; Jornada completa

Descripción de la vacante

Citizens Advice Bath and NE Somerset is seeking a capable leader to head a multi-skilled team delivering high-quality information and advice to residents in the BANES area. You will provide clear direction, support, and governance to ensure services run smoothly and meet beneficiary needs.

Based in Bath, the role focuses on collaborative working with partners, driving improvements, and maintaining a welcoming, inclusive environment for staff and clients. Interview week is scheduled in person.

Formación

• Experience leading multi-skilled teams in a charity or public sector.
• Ability to deliver high-quality outcomes and oversee service delivery.
• Strong leadership, communication, and governance awareness.

Responsabilidades

• Lead and manage a multi-disciplinary team to deliver outcomes.
• Provide clear leadership and accountability to the service.
• Foster a collaborative, client-focused environment.
• Ensure staff are supported, motivated and compliant.

Conocimientos

Leadership

People management

Team development

Stakeholder engagement

Descripción del empleo

Please note this is not a Bath & North East Somerset Council Vacancy.

About us

Citizens Advice Bath and NE Somerset are an independent local charity providing information and advice to residents of the BANES council area. We aim to empower people to resolve their problems and change their lives for the better.

We provide free, independent and confidential advice; whoever you are, whatever the problem. We help people overcome their problems and campaign on big issues when their voices need to be heard. We value diversity, champion equality, and challenge discrimination and harassment.

The role

You will play a vital role leading and managing a team and service, with overall responsibility for delivering high-quality outcomes and providing clear, effective leadership. You will oversee a multi-skilled team, ensuring they remain motivated, supported, compliant and efficient in their roles. A key focus of the role is to foster a collaborative and client focused environment, where services are seamless and centred around the needs of those we support.

• Reports to: Chief Executive
• Direct reports: four Supervisors, Community Connector

Application Details

If you have any questions, please email [e-mail]. Shortlisting will take place after the closing date with interviews expected to take place in person in the week commencing 26th October at our Bath office.

You must be entitled to work in the UK and appointments will be made subject to references. In accordance with Citizens Advice national policy, we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.

We value diversity and promote equality and would welcome applications from candidates with disabilities and ethnic minority applicants as these groups are under-represented in our workforce.