Head of Compliance Operations

TN United Kingdom; London; On-site; GBP 90,000 - 130,000; Full time

Job summary

A leading IT recruitment company is seeking a Head of Compliance Operations based in London. The role involves leading a team to ensure compliance and user inclusion while implementing innovative AI solutions. Ideal candidates will have extensive experience in compliance and a proven track record in operations management.

Qualifications

• 13+ years in compliance, fraud prevention, AML, or financial crime operations.
• Experience in scaling operations teams and rebuilding systems.

Responsibilities

• Lead Compliance Operations team to exclude bad actors and include legitimate users.
• Oversee AML, EDD, and Regulatory Reporting.
• Design and implement AI-first approach to Compliance Operations.

Skills

Compliance

Fraud Prevention

Problem Solving

Analytical

Communication

Job description

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TechBiz Global is a leading IT recruitment company. We provide IT recruitment, outstaffing, outsourcing, software development, and consulting services with a primary focus on helping our partners achieve their business goals successfully.

At TechBiz Global, we celebrate diversity and promote an inclusive environment. Our clients and partners are located around the world.

We are seeking a Head of Compliance Operations for our client, ideally based in Amsterdam or London.

Scope

Lead our Compliance Operations team to ensure the exclusion of bad actors and the inclusion of legitimate users; doing so efficiently, effectively, and always with a user-first mindset.

Oversee all aspects of Compliance Operations, including AML, EDD, Account Restrictions (Guardianship, Garnishments, Bankruptcy), and Regulatory Reporting.

Design and implement an AI-first approach to Compliance Operations, leading with an engineering mindset: structurally fixing problems, automating processes, and reducing manual tasks.

Continuously question: “Where in the law does it say that?”

Serve as the escalation point for complex or sensitive cases.

Prioritize the user experience relentlessly.

Profile

Extensive experience: 13+ years in compliance, fraud prevention, AML, MLRO, Financial Regulation, Suspicious Activity Reports (SARs), or financial crime operations—preferably in fintech, payments, or challenger banking.

Proven track record of building and leading operations teams across multiple functions or jurisdictions.

Ability to scale: experienced in scaling operations teams and rebuilding systems, not just maintaining them.

Strong legal knowledge: capable of questioning policies and developing smarter ones.

Problem solver: loves moving fast and tackling challenges, not hiding behind policies.

Effective people manager: clear communicator with high expectations.

Resilient under pressure: experienced with challenging situations.

Familiar with regulators (AFM, DNB, FCA, etc.) and skilled at translating between operations and legal requirements.

Experience in a scale-up or high-growth environment.

Motivated by implementing AI solutions.

Traits That Set You Apart

• Proactive problem-solver
• Structured and decisive
• Analytical and meticulous
• Low ego, high impact
• Adaptable and outcome-focused
• Driven by transformation, not just maintenance