Head of Communications, EMEA

Chubb; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Chubb is seeking a Head of Communications to lead internal and external communications across 26 countries in the EMEA region. This strategic role involves crafting communication strategies, managing reputation, and enhancing employee engagement. The ideal candidate will have extensive experience in financial services, strong leadership skills, and a proven track record in effective communication. Join a company that values integrity, client focus, and teamwork.

Benefits

Pension and annual bonus scheme

25 days annual leave plus ability to purchase 5 additional days

Private Medical cover

Employee Share Purchase Plan

Life Assurance

Subsidised gym membership

Comprehensive Learning & development offerings

Employee Assistance program

Qualifications

• Experience in internal communications and media relations in financial services.
• Proven ability to lead and deliver internal communications.
• Exceptional writing, editing, and verbal communication skills.

Responsibilities

• Craft and execute communication strategies for internal and external audiences.
• Manage reputation and oversee external communications.
• Develop internal communication strategies to enhance employee engagement.

Skills

Strategic thinking

Effective communication

Crisis communication

Media engagement

Stakeholder engagement

Employee engagement

Content development

Digital communication tools

Education

Degree in Communications, Public Relations, or Journalism

Tools

Jive

Poppulo

Meltwater

Cision

Job description

Join us for an exciting opportunity to shape Chubb’s internal and external communications across 26 countries in the EMEA region!

We’re seeking a dynamic, imaginative Head of Communications

• to craft and execute strategies that engage, inform, and inspire our employees across diverse teams in 26 countries while aligning with our business goals.
• to lead our external communications function with a focus on reputation management and effective communications with external stakeholders.

You’ll provide strategic counsel, manage expectations, and influence decision-making while collaborating with Executive leadership, business leaders and local marketing communications teams.

The role has two direct reports and is a member of the EMEA Marketing & Communications Management team, reporting to the Director of Marketing and Communications EMEA. In addition, the role is a member of Chubb’s global internal communications network and global external communications network.

Key Responsibilities:

EXTERNAL COMMUNICATIONS

Reputation Management

• Produce communications including speech writing, business messaging, talking points, Q&A documents, news releases, news and feature articles.
• Maintain and diversify EMEA’s subject matter expert list
• Oversee the review and approval process of external communications, including press releases, speeches, and presentations.
• Ensure that subject matter experts are fully coached and prepared for each external communications interaction.
• Monitor public perception and media coverage, providing insights to senior management.

Collaboration and best practice

• Support local teams in aligning media activity to business priorities and global standards.
• Build and share best practices approach for managing media events, launches and conferences
• Collaborate with the global external communications team

INTERNAL COMMUNICATIONS

Strategic Communication Planning

• Develop and implement an internal communication strategy that aligns with the overall business objectives and enhances employee engagement across the EMEA region.
• Identify key communication priorities and initiatives that support organizational change, culture, and employee experience.

Employee Engagement

• Develop initiatives to enhance employee engagement and foster a sense of community within the organization.

Content Development

• Create compelling and relevant content for various internal communication channels, including newsletters, intranet, town halls, and digital platforms.
• Collaborate with cross-functional teams to gather insights and stories that highlight employee achievements, company milestones, and strategic initiatives.
• Ownership of EMEA intranet and regional newsletter

INTERNAL & EXTERNAL COMMUNICATIONS

Team Leadership

• Lead and mentor direct reports and establish a network of communication leads to drive best practice across EMEA.
• Promote professional development and continuous learning within the team.

Stakeholder Engagement

• Partner with senior leaders to ensure consistent messaging and alignment with corporate values and goals.
• Act as a trusted advisor on communication best practices and provide guidance on effective communication strategies.
• Improve established processes and procedures internally and with outside vendors, at both a regional and country level.
• Collaborate with the global external and internal communications functions and ensure global standards and processes are being met and adhered to across the region.

Crisis Communication

• Work with HR and other relevant departments; act as the go-to person for communications during an incident or crisis and support the ongoing development and testing of the crisis communications strategy.

Measurement and Evaluation

• Apply metrics to assess the effectiveness of communication efforts and report on progress.
• Continuously evaluate and refine communication strategies based on feedback and changing organizational needs.

Qualifications

The ideal candidate will have a working knowledge of the financial services sector/insurance and have a solid background in internal communications, public relations, media engagement, and crisis communication, as well as the skills to provide guidance and training to internal stakeholders.

Experience

• A solid combined experience in internal communications and media relations, either in a communications team or at an agency specialising in financial services, particularly insurance or other regulated industry
• Experienced working in a large, matrix-managed international organization
• Very experienced in leading and delivering internal communications
• Must be an effective communicator, capable of writing clearly and concisely
• Ability to use sound judgment to gather, manage and impart information to the media and/or various other external audiences consistent with the company’s messages and positioning.
• Well versed in the latest trends and best practices in communications
• Strong social media acumen

Leadership skills

• Strategic thinker with a proactive approach to problem-solving and strong commercial acumen
• Calm under pressure and uncompromising work ethic
• Adaptable and resilient in a fast-paced, dynamic environment.
• A team player with strong interpersonal skills and the ability to build relationships at all levels internally and externally
• Gravitas to engage with senior management and become a trusted source of communications counsel
• High level of emotional intelligence and cultural awareness.
• Exceptional writing, editing, and verbal communication skills, with the ability to tailor messages for diverse audiences.
• Track record of operating independently to prioritise work plans and tasks to meet agreed-upon time frames and deliverables.
• Highly organised and able to work at pace with a high degree of flexibility to deliver multiple projects to a high standard at once
• Measurement and reporting skills, including setting and tracking KPIs
• Strong understanding and use of digital communication tools and platforms. Knowledge of Jive, Poppulo, Meltwater, Cision, video and social media

Qualifications:

• Educated at degree level in Communications, Public Relations, Journalism or related field

What we offer in return!

Pension and annual bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program

Integrity. Client focus. Respect. Excellence. Teamwork.

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know in your application or in any future discussions with our recruiters.

https://www2.chubb.com/emea-careers/working-for-us/diversity-inclusion.aspx