Head of Commercial Technology Platforms

RS UK & Ireland; Corby; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking a Head of Commercial Technology Platforms to lead the strategy and execution of core digital platforms across EMEA. This role will drive technology innovation, enhance customer experiences, and optimize e-Commerce performance. The ideal candidate will possess a visionary mindset, experience in managing large-scale digital platforms, and a strong focus on customer-centric solutions. If you're passionate about technology and transformation, this opportunity offers the chance to make a significant impact in a dynamic environment.

Benefits

Annual Performance Bonus

Private Healthcare

Enhanced Maternity and Paternity Leave

Support for Ongoing Health Conditions

Support for Neurodiverse Colleagues

Fertility Support

Enhanced Coverage for Trans Colleagues

Qualifications

• Proven ability to define and implement technology roadmaps for e-Commerce.
• Experience managing large-scale, high-revenue digital platforms.

Responsibilities

• Define and implement technology strategy and roadmap for e-Commerce platforms.
• Lead design and development of customer-centric digital solutions.

Skills

e-Commerce Management

Digital Transformation

Cloud Strategies

AI and Data Analytics

Customer-Centric Solutions

Leadership and Team Development

Education

Bachelor's Degree in Computer Science or Related Field

Master's Degree in Business Administration

Tools

CRM Systems

API Management

Cloud Platforms

Job description

Head of Commercial Technology Platforms

Location: Hybrid (Manchester, London, and Corby)

RS Group is seeking an experienced Head of Commercial Technology Platforms to lead the development, strategy, and execution of our core digital and customer experience platforms across EMEA, including e-Commerce, CRM, and CDP. This role will drive technology innovation, ensuring seamless integration and delivery of all associated and dependent technology changes.

Working closely with Heads of Engineering and IT teams, you will help define and implement a strategic technology roadmap that enhances business performance, fosters customer engagement, and supports sustained double-digit profit growth across our digital channels.

Key Responsibilities

1. Technology Vision & Strategy Execution
   Define and implement the strategy, roadmap, and commercial prioritization of technology platforms that drive our web presence and customer experience. Collaborate with business leaders and technology teams to ensure alignment with overall digital strategy and strategic priorities.
2. Optimizing e-Commerce Performance
   Oversee the performance of e-Commerce technology across key metrics, supporting revenue of over £1.5bn across 50+ global digital storefronts. Drive efficiency, cost optimization, security, stability, scalability, and sustainability through data-driven monitoring and analytics.
3. Customer-Centric Digital Solutions
   Lead the design and development of e-Commerce platforms and CRM systems that enable personalized, omni-channel experiences. Leverage data, AI, and advanced technology to generate insights and drive data-driven decision-making.
4. Driving Digital Transformation & Change
   Act as a transformation leader, developing a clear change and delivery roadmap in collaboration with markets and functions. Ensure timely delivery, budget alignment, and resource optimization. Oversee strategic initiatives such as personalized experiences, product journeys, and basket capabilities, managing significant investments of over £10m and an annual budget of £3m.
5. Technology & Engineering Leadership
   Lead and inspire a global team of approximately 50 onshore and nearshore technology professionals, fostering a culture of innovation, skill development, and collaboration. Maintain strong partnerships with key technology vendors to support ongoing advancements.
6. Expanding Technology Reach & Scalability
   Ensure our technology infrastructure is “cloud-ready” and optimized for rapid expansion into new markets, enabling cost-effective digital entry and penetration. Standardize technology platforms to facilitate seamless integration of new digital businesses through M&A.
7. Championing Customer-Centricity
   Advocate and implement best-in-class technology and engineering practices with a strong focus on customer impact. Ensure all development efforts enhance user experience and drive meaningful business outcomes.
8. Enhancing Speed & Scale
   Align e-Commerce and CRM solutions with API, cloud, and value-added services, balancing global standardization with localized flexibility to meet the diverse needs of various customer segments.

About You

The ideal candidate is a visionary digital technology leader with a data-driven mindset, a deep understanding of e-Commerce platforms, and the ability to drive business transformation. You thrive in a fast-paced environment, solving complex challenges while mentoring and developing high-performing teams.

What We’re Looking For

• Proven ability to define and implement technology roadmaps for e-Commerce, cloud, and customer platforms.
• Experience managing large-scale, high-revenue digital platforms, ensuring security, efficiency, and scalability.
• Expertise in leveraging AI, data, and automation to enhance personalization and engagement.
• Strong track record of leading high-impact digital transformations, managing large budgets and complex initiatives.
• Experience leading global engineering teams, driving innovation, and managing vendor relationships.
• Proficiency in cloud-first strategies and scalable technology solutions for global expansion.
• Ability to embed customer-driven engineering principles to enhance user experience and business value.
• Skilled in aligning e-Commerce, CRM, and API solutions for global consistency while allowing regional flexibility.

The extras you’ll get:

At RS, besides the usual employee benefits, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, and new Family Friendly Policies, you'll also enjoy:

• Support for ongoing health conditions with £500/year for monitoring & consultation.
• Support for neurodiverse colleagues and families, including needs assessment, diagnosis, and post-diagnostic support for autism spectrum, ADHD, and Tourette’s syndrome.
• Support for women at different life stages, from fertility support to menopause monitoring.
• Enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery.
• Additional fertility coverage, including IVF for lesbian couples, and support around surrogacy and adoption.

We are RS

With over 80 years of engineering problem-solving, we turn “what ifs” into “why nots” and make the impossible possible. Our purpose? Making amazing happen for a better world.

We deliver service and product solutions globally, sending a parcel every 2 seconds to over 130 countries, with over 700,000 in-stock products and 3 million unstocked items for more than 1.2 million customers.

We seek curious, innovative, and empathetic people who enjoy doing things differently. We invest in your development and wellbeing, committed to diversity, inclusion, ethics, responsibility, and our ESG actions. Join us to think big, do more, and unleash your brilliance to achieve amazing things.