Head of Commercial Technology Platforms

ENGINEERINGUK; Corby; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

An established industry player is looking for a visionary leader to spearhead the development of their commercial technology platforms. This pivotal role involves driving innovation in e-Commerce, CRM, and customer experience, ensuring seamless integration and execution across multiple digital channels. You will lead a talented global team, optimize performance metrics, and champion customer-centric solutions that enhance engagement and drive significant revenue growth. If you are passionate about technology and transformation, this opportunity will allow you to make a meaningful impact in a dynamic environment.

Benefits

Annual performance bonus

Enhanced maternity and paternity leave

Private healthcare

Family Friendly Policies

Qualifications

• Proven ability to define and implement technology roadmaps for e-Commerce.
• Experience managing large-scale, high-revenue digital platforms.

Responsibilities

• Define and implement the strategy for technology platforms driving customer experience.
• Oversee e-Commerce technology performance across key metrics.

Skills

Technology Strategy & Execution

E-Commerce Performance Optimization

Customer-Centric Digital Solutions

Digital Transformation Leadership

Technology & Engineering Leadership

Cloud & Scalable Tech Implementation

Customer-Focused Tech Mindset

API, Cloud & CRM Integration

Job description

Head of Commercial Technology Platforms
Location: Hybrid (Manchester, London and Corby)
RS Group is seeking an experienced Head of Commercial Technology Platforms to lead the development, strategy, and execution of our core digital and customer experience platforms across EMEA, including e-Commerce, CRM, and CDP. This role will drive technology innovation, ensuring seamless integration and delivery of all associated and dependent technology changes.
Working closely with Heads of Engineering and IT teams, you will help define and implement a strategic technology roadmap that enhances business performance, fosters customer engagement, and supports sustained double-digit profit growth across our digital channels.

Key Responsibilities

1. Technology Vision & Strategy Execution: Define and implement the strategy, roadmap, and commercial prioritization of technology platforms that drive our web presence and customer experience. Collaborate with business leaders and technology teams to ensure alignment with overall digital strategy and strategic priorities.
2. Optimizing e-Commerce Performance: Oversee the performance of e-Commerce technology across key metrics, supporting a revenue contribution of over £1.5bn across 50+ global digital storefronts. Drive efficiency, cost optimization, security, stability, scalability, and sustainability through data-driven monitoring and analytics.
3. Customer-Centric Digital Solutions: Lead the design and development of e-Commerce platforms and CRM systems that enable personalized, omni-channel experiences. Leverage data, AI, and advanced technology to generate insights and drive data-driven decision-making.
4. Driving Digital Transformation & Change: Act as a transformation leader, developing a clear change and delivery roadmap in collaboration with markets and functions. Ensure timely delivery, budget alignment, and resource optimization. Oversee strategic initiatives such as personalized experiences, product journeys, and basket capabilities, managing significant investments of over £10m and an annual budget of ~£3m.
5. Technology & Engineering Leadership: Lead and inspire a global team of ~50 onshore and nearshore technology professionals, fostering a culture of innovation, skill development, and collaboration. Maintain strong partnerships with key technology vendors to support ongoing advancements.
6. Expanding Technology Reach & Scalability: Ensure our technology infrastructure is "cloud-ready" and optimized for rapid expansion into new markets, enabling cost-effective digital entry and penetration. Standardize technology platforms to facilitate seamless integration of new digital businesses through M&A.
7. Championing Customer-Centricity: Advocate and implement best-in-class technology and engineering practices with a strong focus on customer impact. Ensure all development efforts enhance user experience and drive meaningful business outcomes.
8. Enhancing Speed & Scale: Align e-Commerce and CRM solutions with API, cloud, and value-added services, balancing global standardization with localized flexibility to meet the diverse needs of various customer segments.

About You

The ideal candidate is a visionary digital technology leader with a data-driven mindset, a deep understanding of e-Commerce platforms, and the ability to drive business transformation. You thrive in a fast-paced environment, solving complex challenges while mentoring and developing high-performing teams.

What We're Looking For

1. Technology Strategy & Execution - Proven ability to define and implement technology roadmaps for e-Commerce, cloud, and customer platforms.
2. E-Commerce & CRM Performance Optimization - Experience managing large-scale, high-revenue digital platforms, ensuring security, efficiency, and scalability.
3. Customer-Centric Digital Solutions - Expertise in leveraging AI, data, and automation to enhance personalization and engagement.
4. Digital Transformation Leadership - Strong track record of leading high-impact digital transformations, managing large budgets and complex initiatives.
5. Technology & Engineering Leadership - Experience leading global engineering teams, driving innovation, and managing vendor relationships.
6. Cloud & Scalable Tech Implementation - Proficiency in cloud-first strategies and scalable technology solutions for global expansion.
7. Customer-Focused Tech Mindset - Ability to embed customer-driven engineering principles to enhance user experience and business value.
8. API, Cloud & CRM Integration - Skilled in aligning e-Commerce, CRM, and API solutions for global consistency while allowing regional flexibility.

The extras you'll get:

At RS, as well as the usual employee benefits you'd expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we've just introduced a number of new Family Friendly Policies.

We are RS

At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people - our customers, suppliers, colleagues and communities - to solve problems.

We'll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.