Head of Commercial Analytics

Lloyds Banking Group; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Generous pension

Job summary

Lloyds Banking Group is seeking a Head of Commercial Analytics to lead a high-impact analytics agenda across Business & Commercial Banking. You will shape strategy, grow income and margin, and guide a dispersed team across multiple office locations.

In this role you will translate customer, product and market insights into decisive actions, balance growth with risk, and partner with Product, Digital, Coverage, Finance and risk to deliver measurable value.

Qualifications

• Significant leadership experience in analytics, pricing, customer insight, decision science or strategy within a complex organisation.
• Deep understanding of commercial banking product economics, pricing, distribution and customer behaviour.
• Good commercial judgement and the ability to frame ambiguous questions, navigate trade-offs and set direction.
• Credibility with senior executives and experience leading cross-functional delivery from insight through to value realisation.
• A track record of building high-performing, multidisciplinary teams.

Responsibilities

• Develop and implement the commercial analytics capability focusing the organisation on its highest-value, actionable opportunities.
• Drive value for the business by creating a coherent view of performance across customers, products, journeys and coverage channels.
• Translate P&L, pricing, behavioural and market insight into clear choices for senior leaders.
• Provide direction and guidance on propositions, pricing, segmentation, relationship deepening and retention strategies.
• Work in partnership with key stakeholders across product, coverage, finance, risk, strategy, to move from insight to execution.

Job description

Head of Commercial Analytics

LOCATIONS: London, Bristol, Edinburgh, Manchester or Leeds

SALARY: Competitive package available.

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About the role

We are looking for an exceptional commercial analytics leader to drive growth across Business & Commercial Banking. Working at the intersection of Product, Digital and Coverage, the position involves turning customer, product and financial insight into decisive action and measurable value.

The Chief Data and AI Office within Business and Commercial Banking exists make the UK's most data-driven and AI-enabled bank for business, uniting Product, Coverage and Digital through trusted data and responsible AI to unlock extraordinary value, transform every client experience and power sustainable growth at scale.

As the senior analytical leader within the Chief Data and AI Office within Business and Commercial Banking, you will lead a team that develops a view of value across customers, products, and channels, clarify the factors that influence commercial performance whilst seeking opportunities to grow income, margin, engagement, and lifetime value. The overall recommendations should balance growth, customer outcomes and risk appetite from start-ups to Mid-Market businesses.

What you'll be responsible for

Develop and implement the commercial analytics capability focusing the organisation on its highest-value, actionable opportunities.

Drive value for the business by creating a coherent view of performance across customers, products, journeys and coverage channels.

Translate P&L, pricing, behavioural and market insight into clear choices for senior leaders.

Provide direction and guidance on propositions, pricing, segmentation, relationship deepening and retention strategies.

Work in partnership with key stakeholders across product, coverage, finance, risk, strategy, to move from insight to execution.

Lead and inspire a high-performing, geographically dispersed team, creating a strong culture of accountability, collaboration and consistent delivery across multiple location

What you'll need

Bring commercial authority, analytical credibility and the presence to influence at the highest levels. Demonstrates comfort with ambiguity, rigour with evidence coupled with capacity to bring diverse teams together behind a clear course of action.

Essential experience

Significant leadership experience in analytics, pricing, customer insight, decision science or strategy within a complex organisation.

Deep understanding of commercial banking product economics, pricing, distribution and customer behaviour.

Good commercial judgement and the ability to frame ambiguous questions, navigate trade-offs and set direction.

Credibility with senior executives and experience leading cross-functional delivery from insight through to value realisation.

A track record of building high-performing, multidisciplinary teams.

Leadership capabilities

Strategic and commercial: sees the system and focuses on what brings value.

Customer-led: delivers growth while protecting outcomes and trust.

Influential and decisive: simplifies complexity, challenges constructively and builds alignment.

Collaborative and inclusive: creates accountability, develops talent and succeeds through others.

Progressive: champions experimentation and the responsible application of new technology.

Desirable experience

Senior experience in banking or financial services, ideally business or commercial banking.

Exposure to relationship-led distribution, credit, balance-sheet economics or portfolio strategy.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribut