Head of CNC Machine Tool Service & Strategy

The Clay Partnership Ltd

Birmingham

On-site

GBP 90,000 - 140,000

Full time

14 days+

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Job summary

The Clay Partnership Ltd in the United Kingdom is seeking an accomplished Service Director to lead and grow our field service and maintenance operation within the CNC Machine Tool sector. This senior leadership role requires a blend of service operational leadership, technical credibility, and strong customer management, with responsibility for dispersed field teams and major blue‑chip accounts.

You will drive service delivery performance, customer satisfaction, and continuous improvements in

Responsibilities

Lead the development and implementation of the organisation s service strategy.
Oversee day‑to‑day service delivery operations, ensuring consistency, accessibility, and high standards.
Monitor performance using KPIs, quality frameworks, and customer feedback to drive improvement.
Lead, motivate, and develop service managers and teams to achieve operational excellence.
Manage complex customer issues and ensure effective complaint resolution.
Build strong relationships with partners, suppliers, and stakeholders to enhance service outcomes.
Identify opportunities for innovation, service redesign, and improved customer experience.
Ensure compliance with regulatory, safeguarding, and quality standards.
Develop and manage service budgets, ensuring cost‑effective and sustainable delivery.
Contribute to organisational planning, risk management, and strategic decision‑making.