Head of Client Services with proven Business Development experience

JR United Kingdom; Dartford; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Une agence de marketing dynamique recherche un Head of Client Services pour diriger des comptes importants. Le candidat idéal aura une expérience avérée en leadership, une connaissance approfondie du marketing digital et sera capable de gérer le développement commercial. Ce rôle hybride permet une flexibilité tout en nécessitant un leadership stratégique et pratique.

Benefits

Travailler de manière flexible

Arrangements hybrides

Qualifications

• 5-8 ans d'expérience dans un rôle de direction senior.
• Excellente capacité à gérer plusieurs comptes.
• Succès dans l'acquisition de nouveaux clients.

Responsibilities

• Servir de point de contact senior pour un portefeuille de clients clés.
• Diriger la stratégie client et la planification de campagnes.
• Identifier et convertir de nouveaux leads d'affaires.

Skills

Gestion de comptes

Développement commercial

Stratégie de marketing digital

Communication

Négociation

Job description

Job Overview:

Department: Account Management

Location: Fabrick Marketing Communications Ltd, Maidstone ME16 8JE

Report To: Director

Employment Type: Full Time

Hybrid Working: Available

Travel & Driving License: Required

Fabrick Marketing Communications is seeking an experienced, commercially aware Head of Client Services to lead on a number of high-profile accounts and support the overall client service offering. The role aims to drive growth within existing accounts and unlock new business opportunities with the support of the senior leadership team.

This hybrid role combines strategic account leadership with hands-on business development experience. The ideal candidate is a confident communicator with enthusiasm to learn and an entrepreneurial mindset to maximize opportunities across the client portfolio. Experience in team leadership and in marketing campaign strategy and planning is required.

Key Responsibilities:

Account Management:

• Serve as the senior point of contact for a portfolio of key clients
• Lead client strategy, campaign planning, and support client reviews with the Directorate team
• Ensure the delivery of high-quality work that meets client expectations and KPIs
• Lead on integrated marketing campaigns, challenge opinions and viewpoints confidently
• Oversee budgeting, resourcing, and commercial management of accounts

Business Development:

• Identify, nurture, and convert new business leads
• Develop tailored proposals, coordinating creative teams to deliver innovative campaigns
• Attend industry events, network, and represent the agency externally
• Report to the senior leadership team monthly

Required Skills & Experience:

• 5-8 years in a senior leadership role
• Proven track record managing multiple accounts and building strong client relationships
• Success in winning new business and growing existing accounts
• Knowledge of digital marketing, content strategy, and omni-channel campaigns
• Strong commercial awareness
• Excellent communication, negotiation, and presentation skills
• Ability to work effectively under pressure in a fast-paced environment

Desired Qualities:

• Experience in a creative, digital, or content marketing agency
• Knowledge of construction and the built environment
• Ability to operate strategically and hands-on
• Industry contacts within the built environment

What We Offer You:

• Flexible and hybrid working arrangements