Head of Client Services

JR United Kingdom; London; On-site; GBP 90,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Client Services Director to lead their in-house agency. This role involves overseeing a talented team, managing client relationships, and driving operational efficiency across global marketing initiatives. With a focus on innovation and creative excellence, you'll play a pivotal role in shaping the agency's future and expanding its capabilities. If you have a passion for leadership and a proven track record in client services, this opportunity offers the chance to make a significant impact on a global scale.

Qualifications

• In-house experience with a focus on FMCG and team building.
• Strong leadership and relationship management skills required.

Responsibilities

• Lead the client services team and ensure project delivery.
• Develop long-term strategies for agency growth and efficiency.

Skills

Relationship Management

Visionary Leadership

Results-Driven

Strategic Thinking

Change Leadership

Communication & Influence

Talent Development

Accountability & Decision-Making

Job description

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*Job title: Head of Client Services Director

*Salary type: £90k-£120k + Bonus (Depending on experience, flexible)

*Job type: Permanent Position

*Location: Hybrid (Flexible)

Aquent is seeking a passionate and experienced Head of Client Services Director to join a leading and global beverages company. Operating across multiple international markets, committed to innovation, excellence, and delivering impactful brand experiences.

They are establishing an in-house agency to drive better, more creative, and cost-effective marketing solutions across global and local brand activities. As Client Services Director, you will lead the client services team, ensuring seamless delivery of projects across media, digital, and social channels. Working closely with the Head of Operations, you will define processes, manage briefs, and oversee KPIs and SLAs to ensure outstanding results.

With a global team spanning multiple markets, your role will be pivotal in fostering relationships, driving operational efficiency, and ensuring creative excellence. You’ll also play a key part in the agency’s long-term growth, developing strategies to expand its remit over the next five years.

Key Responsibilities

• Lead and grow the in-house agency’s client services team, expanding its scope year-over-year.
• Build and maintain strong relationships with markets and brand teams, while effectively collaborating with external agencies and third-party partners.
• Oversee financials, scopes, resource planning, and agency time tracking in partnership with the Head of Operations.
• Ensure the successful delivery of projects—on time, within budget, and to high creative standards.
• Work closely with the Creative Director to embed creative excellence across all projects.
• Recruit, mentor, and develop a high-performing team, fostering a culture of innovation and collaboration.
• Develop long-term strategies for scaling the agency, considering technology, capacity, and resource needs.
• Proactively identify and mitigate risks, ensuring operational efficiency and business continuity.

Must Haves

• In-House Experience
• Someone who has built their own team before
• Preferably with FMCG experience in house, not someone who is from an agency that works on multiple accounts
• Pitching experience
• They won't be dealing with volume, but it will be a client per client situation
• Ability to understand KPIs, but they will be creative and marketing based
• Ability to work with creative agencies and 3rd party production houses
• Relationship Management – Builds and nurtures relationships across teams, stakeholders, and markets.
• Visionary Leadership – Inspires and motivates teams, driving high performance.
• Results-Driven – Demonstrated ability to deliver exceptional marketing activations.
• Strategic Thinking – Anticipates industry changes and proactively positions the agency for growth.
• Change Leadership – Effectively leads teams through transformation and innovation.
• Communication & Influence – Strong storytelling and presentation skills to engage stakeholders.
• Talent Development – Passion for mentoring and growing team members.
• Accountability & Decision-Making – Takes ownership and makes sound business decisions.

Scope & Reporting

• Reporting to: Head of Marketing Services.
• People responsibility: 13 direct reports.
• Geographic reach: Global.

This is a rare opportunity to shape a high-impact in-house agency and drive meaningful change on a global scale. If you have the experience, passion, and leadership skills to take on this challenge, we’d love to hear from you.

To apply for this Head of Client Services Director position in London, please contact Aquent today.

*Due to the high volume of responses, if you have not received a response in 48 hours please take it that you have unfortunately been unsuccessful. Our client won't be able to sponsor, so please bear this in mind ahead of applying.

Aquent is a leading talent services company, providing marketing and creative talent, managed services, extended workforce benefits, project management, and professional development. Founded in a dorm room in 1986, Aquent now employs 10,000 people each year across eight countries.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.