Head of Client Operations – Venture Capital

Venture Search; Greater London; Sur place; GBP 80 000 - 120 000; Plein temps

Résumé du poste

A leading investment firm in the UK seeks a Head of Operations to oversee operational excellence and client service delivery. You will lead day-to-day operations, enhance internal systems, and ensure high-quality client experiences. The ideal candidate has a strong background in operations within EIS or asset management, demonstrating leadership in improving processes across teams. This role requires excellent communication and problem-solving skills, with a focus on efficiency and collaboration.

Qualifications

• Strong background in EIS, venture capital, private equity, or asset/wealth management.
• Experience leading operational processes and improving systems.
• Excellent organisational skills and ability to work across teams.

Responsabilités

• Lead day-to-day operations across the investment and client services functions.
• Own workflow optimisation to ensure efficiency and high-quality client experience.
• Manage onboarding, reporting, and ongoing service delivery to investors and advisers.

Connaissances

Operations expertise

Client services experience

Communication skills

Problem-solving abilities

Process-driven mindset

Outils

Salesforce

Workflow automation tools

Description du poste

Venture Search is partnered with a leading EIS-focused investment firm seeking a Head of Operations to oversee operational excellence, client service delivery, and internal systems across the business.

Key Responsibilities

• Lead day-to-day operations across the investment and client services functions.
• Own workflow optimisation and operational processes, ensuring efficiency and high-quality client experience.
• Manage and enhance internal systems including Salesforce, Motion, and other operational tools.
• Oversee onboarding, reporting, and ongoing service delivery to investors and advisers.
• Collaborate with senior leadership to support business strategy, compliance, and growth initiatives.
• Identify operational improvements and drive implementation across teams.

Requirements

• Strong background in operations or client services within EIS, venture capital, private equity, or asset/wealth management.
• Demonstrated experience leading operational processes and improving systems.
• Proficiency with Salesforce; experience with workflow automation tools is highly valuable.
• Excellent organisational, communication, and problem-solving skills.
• Process-driven mindset with ability to work across multiple teams.