Head of Client Management

JR United Kingdom; Watford; Hybrid; GBP 75,000 - 87,000; Full time

Job summary

A leading SaaS company in Watford is seeking a Head of Client Delivery to shape their client experience post-sale. In this pivotal role, you'll lead a high-performing team, ensuring client loyalty through impactful, data-driven strategies. The position offers a salary around £75,000 and opportunities for equity and bonuses, all within a values-driven culture that prioritizes diversity and collaboration.

Benefits

Wider package with equity and bonus

Hybrid working from a central London HQ

Values-driven culture

Qualifications

• Confident leader with experience in delivery or customer success.
• Analytically minded and able to share impactful insights to clients.
• Operationally sharp and commercially aware.

Responsibilities

• Leading post-sale experience across onboarding and retention.
• Building and evolving delivery model for scalability.
• Collaborating with teams to ensure client value.

Skills

Leadership

Client Services

Analytical Skills

Operational Excellence

Education

Experience in agency, SaaS, adtech, martech or platform businesses

Job description

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Head of Client Management, watford, hertfordshire

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Client:

Location:

watford, hertfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

I’m hiring a Head of Client Delivery for a fast-growing, VC-backed SaaS company that’s transforming how the world interacts with flexible workspaces.

This is a big one - a strategic, hands-on leadership role owning how this start-up delivers impact to clients at scale. If you’ve led delivery or client services in an agency, adtech or martech environment and love turning complex operations into smooth, value-led experiences, read on.

Why this? Why now?

The company’s on a mission to modernise a legacy industry - using tech, data and smart marketing to power performance for some of the biggest names in flex space. With major clients already on the platform and more coming on board fast, they’re investing in how they deliver value, not just sell it. That’s where you come in.

What you’ll be doing:

• Leading the post-sale experience across onboarding, reporting, performance, and retention
• Building and evolving the delivery model to scale with pace and precision
• Collaborating across commercial, product and marketing teams to keep client value at the heart of everything
• Shaping how performance is tracked, reported and communicated, making data meaningful
• Using said data and insights to inform clients of real-time value-add
• Managing and growing a high-performing team of customer success and account managers

What we're looking for:

"A marketer at heart, you understand how tools create real client value. It's about driving customer loyalty through impactful strategies with a clear focus on commercial ROI."

That translates as:

• From a background in agency, SaaS, adtech, martech or platform businesses
• A confident leader with experience in delivery, client services, or customer success
• Analytically minded, able to handle reporting to share impactful insights to clients
• Brilliant at translating complexity into clarity, both for your team and your clients
• Operationally sharp, commercially aware, and not afraid to roll your sleeves up
• Excited by fast-paced environments, smart people, and building something that works

What’s in it for you?

• A pivotal leadership role with the chance to shape team, process and strategy
• Salary around £75,000 - however if you're just outside this range, please still apply and we can discuss
• Wider package with equity and bonus
• Hybrid working from a central London HQ
• A genuinely values-driven culture: curious, kind, and ambitious
• Work with the loveliest team of passionate individuals who back this start-up's mission fully

If you’re ready to take ownership of client delivery in a company on a mission, and want to do it with a team that’s building something special, hit apply!

As an agency, Propel is dedicated to promoting diversity, equity, and inclusion in every recruitment process, ensuring fair and unbiased opportunities for all candidates. We encourage individuals from all backgrounds to apply.