Head of Client Business Intelligence & Insights, Investor Services - Director

Citigroup Inc.; London; Hybrid; GBP 200,000 +; Full time

Job summary

A leading global financial institution in London is seeking a Senior Leader for their Investor Services team to define user experience vision and execute product strategy. This role demands significant experience in product management and UX design, particularly within financial services. The successful candidate will lead a team of designers and engineers to enhance a client-facing application suite, ensuring high-quality product delivery and collaboration across functions. The position offers competitive salary and benefits including generous holiday allowance and hybrid work options.

Benefits

Generous holiday allowance starting at 27 days

Discretionary annual performance related bonus

Private medical insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special employee discounts

Access to learning and development resources

Qualifications

• Significant relevant experience in product management or UX design.
• At least 5 years in a leadership position.
• Experience in Financial Services is preferred.

Responsibilities

• Define and champion the User experience vision and strategy.
• Develop and articulate product vision and strategy.
• Oversee the end-to-end product delivery lifecycle.

Skills

UX/CX principles

Product management

Agile methodologies

Analytical skills

Communication skills

Leadership

Education

Bachelor's/University degree in a related field

Master's degree

Tools

Data analysis tools

Job description

Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Investor Services team.

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

This is a senior leadership opportunity within Investor Services Data & Client Platform team. You will be responsible for Citi Clarity, Investor Services’ client-facing application suite, Citi Clarity. Serving thousands of users across the globe, the applications deliver reporting, business intelligence and oversight insights to a financial services customer base.

You will be accountable for defining and delivering a world-class user experience, driving product vision, strategy, and execution. You will build and deliver a roadmap to drive a consistent experience as part of a target state architecture and operating model.

This role requires a deep understanding of UX and CX principles, exceptional design sensibilities, a proven track record of successful product delivery, and the ability to collaborate effectively across product verticals within a matrixed organization. You will lead and inspire a team of talented designers, engineers, and product managers to create innovative and user-centric solutions that meet the evolving needs of our clients. You will have an appreciation, curiosity and understanding for AI with a clear perspective and position on how it can be used to drive continuous delivery improvement and a reimagined digital experience.

What you’ll do

Responsibilities

• Experience leadership: Define and champion the User experience vision and strategy for Clarity, ensuring alignment with overall business objectives.
• Partner with Technology and Designers to lead the design and implementation of user-centered design processes, conducting user research, usability testing, and A/B testing to optimize the user experience.
• Product Vision and Strategy: Develop and articulate a compelling product vision and strategy for Clarity, incorporating market analysis, competitive intelligence, and customer feedback. Define the product roadmap and prioritize features based on business value and user needs.
• Product Delivery and Execution: Oversee the end-to-end product delivery lifecycle, from ideation to launch and post-launch support. Collaborate with engineering, design, and product management teams to ensure timely and high-quality product releases.
• Cross-functional Collaboration: Work closely with stakeholders across the organization, including product, engineering, marketing, sales, and customer support, to ensure alignment on product strategy and execution. Build strong relationships and effectively influence decision-making.
• Team Leadership and Mentorship: Lead and mentor a high-performing team of designers, engineers, and product managers, fostering a culture of innovation, collaboration, and continuous improvement. Provide guidance, support, and development opportunities to team members.
• Performance Measurement and Reporting: Define and track key performance indicators (KPIs) related to product usage, customer satisfaction, and business impact. Prepare and present regular performance reports to senior leadership.
• Market Analysis and Competitive Intelligence: Stay abreast of market trends, competitive landscape, and emerging technologies in the fintech space. Identify opportunities for product innovation and differentiation.
• Budget Management: Oversee budget planning, tracking, and reporting for Clarity, ensuring efficient resource allocation and cost control.

What we’ll need from you

• Significant relevant experience in product management, UX design, or a related field, with at least 5 years in a leadership position.
• Clear understanding and proven partnership with client teams to deliver on a durable Client Experience program.
• Experience in Financial Services preferred.
• Deep understanding of UX/CX principles and best practices.
• Strong appreciation and deep experience with Agile delivery methodologies.
• Proven track record of successfully launching and scaling digital products.
• Excellent communication, interpersonal, and presentation skills.
• Strong leadership and mentorship skills.
• Ability to work effectively in a matrixed organization and influence stakeholders.
• Strong analytical and problem-solving skills.
• Experience with data analysis tools and software.
• Bachelor\'s/University degree in a related field, master’s degree preferred.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretionary annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

All content above reflects the information provided in the original job description and has been reformatted to meet allowed HTML tags.