Head of Change

Target; Cardiff; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

30 days holiday entitlement

Pension contribution

Private Medical Insurance

Group Life Assurance

Discretionary bonus

Cycle to work scheme

Technology Buying Scheme

Gym discounts

Discounts card

Job summary

Target in Cardiff is seeking a Head of Change to join the Senior Leadership Team, leading a portfolio of client-funded and internal transformation programmes. You will oversee a team of Programme, Project and PMO professionals, fostering development, collaboration and delivering tangible business value.

You will shape change delivery, work with senior leaders, and ensure governance and robust reporting while maintaining a strategic yet delivery-focused approach.

Qualifications

• Significant experience leading change, transformation or portfolio delivery functions.
• A proven ability to build, motivate and develop high-performing teams.
• Strong stakeholder management skills with the confidence to influence and engage at all levels, including executive leadership.
• Experience delivering programmes using Agile, Waterfall or hybrid approaches.
• Commercial awareness and experience managing budgets, forecasts and programme financials.
• Experience working within complex environments, including matrix teams and third-party delivery partners.
• A strategic mindset, combined with a practical and delivery-focused approach.
• Relevant project or change management qualifications.

Responsibilities

• Provide leadership across the change portfolio, overseeing client-funded and internal transformation programmes.
• Lead, coach and develop a high-performing team, creating a culture built on collaboration, accountability and continuous improvement.
• Work closely with senior leaders, clients and partners to ensure priorities are aligned and programmes deliver the outcomes expected.
• Act as a trusted advisor and escalation point for significant programme and delivery matters.
• Ensure strong governance, effective risk management and high-quality reporting across the portfolio.
• Develop resource and capability plans that enable the team to respond to changing business needs.
• Champion effective change management and stakeholder engagement, helping colleagues embrace new ways of working.
• Embed a commercially focused approach to delivery, ensuring programmes are delivered efficiently and provide tangible value.

Skills

Change leadership

Team development

Stakeholder management

Agile/Waterfall experience

Strategic thinking

Education

Project/change management qualifications (e.g., PRINCE2, PMP)

Job description

• Head of Change
• Salary dependent on experience
• Hybrid with regular attendance at our Cardiff Office

Lead meaningful change. Develop great people. Make a real impact.

We're looking for an experienced and people-focused Head of Change to join our Senior Leadership Team.

This is an exciting opportunity to shape and lead our change agenda, overseeing a portfolio of client-funded and internal transformation programmes that support growth, strengthen our regulatory position, and help us continuously improve how we operate.

You'll lead a talented team of Programme, Project and PMO professionals, creating an environment where people can do their best work, develop their careers and deliver exceptional outcomes for our clients and business.

We're looking for someone who enjoys bringing people together, building trusted relationships and making things happen. Someone who can think strategically while staying close enough to delivery to understand what teams need to succeed.

What you'll be doing

As Head of Change, you'll be responsible for leading our change delivery function and ensuring strategic initiatives are delivered successfully, sustainably and with clear business value.

You'll:

• Provide leadership across our change portfolio, overseeing both client-funded and internal transformation programmes.
• Lead, coach and develop a high-performing team, creating a culture built on collaboration, accountability and continuous improvement.
• Work closely with senior leaders, clients and partners to ensure priorities are aligned and programmes deliver the outcomes expected.
• Act as a trusted advisor and escalation point for significant programme and delivery matters.
• Ensure strong governance, effective risk management and high-quality reporting across the portfolio.
• Develop resource and capability plans that enable the team to respond to changing business needs.
• Champion effective change management and stakeholder engagement, helping colleagues embrace new ways of working.
• Embed a commercially focused approach to delivery, ensuring programmes are delivered efficiently and provide tangible value.

What we're looking for

We're interested in hearing from people who are passionate about leading change and developing others.

You'll ideally bring:

• Significant experience leading change, transformation or portfolio delivery functions.
• A proven ability to build, motivate and develop high-performing teams.
• Strong stakeholder management skills with the confidence to influence and engage at all levels, including executive leadership.
• Experience delivering programmes using Agile, Waterfall or hybrid approaches.
• Commercial awareness and experience managing budgets, forecasts and programme financials.
• Experience working within complex environments, including matrix teams and third-party delivery partners.
• A strategic mindset, combined with a practical and delivery-focused approach.
• Relevant project or change management qualifications.

What's it like to work here?

You'll be joining a collaborative and supportive leadership team where partnership, trust and open communication are genuinely valued.

We believe that great results come from engaged people, and we're committed to creating an environment where colleagues feel recognised, included and empowered to contribute. Success is celebrated, feedback is encouraged and development is supported.

Most importantly, you'll have the opportunity to make a real difference. The work you do will help shape our future, strengthen our client relationships and support our colleagues in delivering outstanding outcomes every day.

We are passionate about our colleagues and offer industry leading benefits....

• 30 days holiday entitlement plus bank holidays (From Day 1)
• Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
• Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
• Company Paid Private Medical Insurance (benefit in kind)
• Group Life Assurance
• Group Income Protection
• Discretionary Annual Pay Review
• Discretionary Annual Bonus Scheme
• Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, andmatched pension contributions of up to 10% at key service milestones.
• Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
• Recognition Scheme
• Free Mortgage Advice and Support
• Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program
• Everest Funeral Concierge
• Free Bereavement and Probate Advice and Support
• Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
• Paid eye tests and employer contribution towards spectacles specifically for VDU use.
• Enhanced parental leave

You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!

• Technology Buying Scheme
• Discounted Gym Memberships
• Taste Card / Coffee Club Membership
• Charitable Payroll Giving
• Cycle to work Scheme (Salary Sacrifice)

If you enjoy leading people, driving meaningful change and working with others to solve complex challenges, we'd love to hear from you.