Head of Campus Support (Facilities)

Liverpool John Moores University; Liverpool; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

LGPS pension

Annual leave 30 days+

Wellbeing and flexible working

Job summary

Liverpool John Moores University invites applications for a Senior Campus Operations role responsible for the strategic and operational delivery of high-quality campus services, including helpdesk, building receptions, cleaning, porterage, mail room, transport and fleet operations, maintenance coordination and out-of-hours support.

You will lead Campus Operations staff, plan resources, manage performance against the Space Management Policy and KPIs, oversee Health, Safety and Environmental

Qualifications

• A relevant degree or equivalent qualification; or proven track record of extensive relevant work experience.
• Membership of a relevant professional / industry body (IWFM, A, CRICS, CMI, IET etc).
• Significant experience leading strategic FM activities within a facilities setting.
• Experience implementing programmes of change and developing staff and systems.
• Knowledge of Health & Safety legislation as applied to FM service delivery.

Responsibilities

• Lead Campus Operations staff ensuring cohesive support to faculties, schools and professional services.
• Plan resources, schedules and implement required resource requirements.
• Manage performance against Space Management Policy, Service Standards and KPIs.
• Oversee recruitment, absence, performance, training and development with HR.
• Promote a customer-focused culture and drive continuous improvement.
• Manage budgets, risks (HSE) and ensure compliance with Regulations.

Skills

Leadership

Communication skills

Project coordination

Budget management

Facilities management

Strategic planning

Education

Relevant degree or equivalent qualification

Membership of a professional body (IWFM, CMI, etc.)

Masters level qualification in Facilities Management

IOSH/NEBOSH Health & Safety qualification

Job description

You will be expected to lead on the strategic and operational delivery of high-quality Facilities services including:

• Delivery of helpdesk services
• Building Receptions and facilities team support
• Cleaning
• Porterage
• Mail room services
• Transport and fleet operations
• Coordination of maintenance and project coordination
• Out of hours support services
• Waste management

Duties

• Lead Campus Operations staff ensuring they all are working collectively in delivering effective, efficient and cohesive support to the Faculties, Schools and professional services departments
• Plan resources ensuring work schedules are maintained and resource requirements are planned and implemented.
• Manage the performance of the Campus Operations Teams, ensuring all sites are managed and maintained in an efficient and effective manner in accordance with the Space Management Policy, Service Standards and Key Performance Indicators.
• Ensure effective delivery of People and Organisational Development processes with respect to recruitment, absence management, performance management, training and development in collaboration with the HR Business Partner.
• Promote and drive change. Engender a positive customer focused culture within the work environment.
• Deliver the continuous review of service provision and quality control, implementing action plans to address implementation/performance gaps from quality review processes.
• Manage the development of the front-facing campus services through the Facilities Managers and local support teams.
• Manage operational, financial and Health, Safety and Environment risks associated with service delivery. Ensure compliance with legislation and University Codes of Practice.
• Develop and implement plans to ensure efficiencies and savings in campus operations as required by the Department and University strategy. These plans to be in accordance with Financial Regulations and Procedures.
• Ensure that all Campus Operations budgets and resources are managed in accordance with University policies and procedures.
• Ensure coordination between Campus Services and Estate Development activities. Minimising disruption to building occupants and the student experience.
• Ensure effective stakeholder relationship management through partnership working, communication and advocacy through Facilities Managers, senior stakeholders and customers.
• Develop and manage effective Business Continuity Plans for the provision of the Campus services. To ensure an effective response to incidents, and the completion and implementation of outcomes from lessons learned reviews.
• Work closely with the Head of Campus Support (Security) regarding security patrols, incidents, sharing of intelligence and the planning for University events.
• Maintain resource plans. Contributing to annual budgeting and other planning processes.
• Represent the Estate Development and Campus Services department at senior management meetings, internal and external forums and events.
• Produce reports to fulfil Departmental and University governance requirements.
• Ensure systems are developed and maintained to support the delivery and development of the Campus Services. Carry out any other duties commensurate with the seniority of this post, as requested by the Director of Campus Services.
• In association with colleagues, monitor and progress the training and development needs of the department, including performance management and appraisals.
• Manage, coach and develop an effective and motivated team promoting the highest standards of customer care to achieve departmental and LJMU objectives.
• Work alongside senior staff and other colleagues to ensure engagement with cross-functional teams in order to maximise efficiency and customer service.
• Produce and maintain oversight of an effective Local Contingency/Emergency Response Plan in line with University requirements.
• Any other duties commensurate with the grade as deemed necessary by the Director of Campus Services Values and Regulations

Values and Regulations

• A commitment to LJMU's values and regulations and Diversity and Inclusion Policy.
• Commitment to adhere to and promote the ethos of Respect Always as set out in the Respect Always Charter.
• Liverpool John Moores University recognises and is aware of its Social, Economic and Environmental responsibilities. The post holder is required to minimise the environmental impact in the performance of the role, contribute to (and supervise if applicable) the implementation of environmental improvement measures and actively contribute to the delivery of LJMU's Environmental Management, Energy Management and Sustainability Policy Statement, and the Climate and Sustainability Plan.
• The post-holder's mandatory Health and Safety responsibilities, which have been agreed by the University's Executive Leadership Team, are contained in Section 2 of the University's Safety Management Code of Practice (MCP1) Organisation for the Implementation of the Health and Safety Policy. The post-holder's mandatory Environmental Management responsibilities are contained in Section 2 of the University's Environmental Management Code of Practice (ECP1) Organisation for the Implementation of the Environmental Management and Sustainability Policy.
• For some of your activity, from time to time, you may be required to contribute to externally funded projects such as research or EU projects.
• Acts as an exemplary ambassador for Campus Services and I LJMU, upholding professionalism, integrity, and inclusivity.
• Demonstrates resilience and calm leadership under pressure, I maintaining clear decision-making and team confidence.
• Committed to LJMU's mission and values, including fostering a I secure, welcoming, and student-focused environment.

Financial benefits

• Financial benefits: Competitive salaries based on a low contractual 35 hour working week.
• 7.1% employer pension contributions for non-academic staff enrolled in the Local Government Pension Scheme (LGPS). This is a temporary reduction from the previous rate of 17.5%, effective from April 2026, following the Fund's triennial review. The reduction reflects the Fund's current surplus and improved financial position. This does not affect your pension benefits, which are determined by LGPS scheme rules rather than the level of employer contributions.
• 28.68% employer contribution to pensions for teaching staff enrolled into the Teachers' Pension Scheme (TPS).
• Work life balance: Excellent annual leave provision. 30 days for support staff and 35 days for staff and senior managers grade 8 and above. 8 UK bank holidays and up to 5 University closure days between Christmas and New Year.
• Family friendly policies and a range of benefits to support including job-shares, flexible working hours and part-time roles where possible.
• Health and wellbeing: Regular wellbeing support initiatives throughout the year. Access to a trained counsellor via Employee Assistance Programme (EAP). Plus a programme of activities and range of support and resources to help look after your mental and physical wellbeing.
• Career Benefits: Continuous development opportunities to enhance your knowledge and meet your career ambitions, including LinkedIn Learning.
• Making a difference: LJMU Climate Action - be at the forefront of initiatives to tackle climate change. Share experiences and challenge unfair practices with our Diversity and Inclusion Staff Networks. Opportunity to volunteer at graduation ceremonies, clearing and open days.
• Discounts and other benefits: A reward and benefits platform, giving savings on day-today purchases across a range of retail outlets. Interest free loans repayable across twelve monthly instalments, including loans for annual travel season tickets and cycle to work scheme. Massively discounted gym and fitness classes at the University Sport Building.

The person specification describes the skills, experience, knowledge and aptitude requiredto perform the duties of this post effectively. The criteria order listed should not be taken to apply their relative importance. Both paid and unpaid experience may be relevant.,

• A relevant degree or equivalent qualification; or proven track A record of extensive relevant work experience
• Membership of a relevant professional / industry body (IWFM, A, C RICS, CMI, IET etc) Experience: A, I
• Significant experience of working at a strategic level within a A, I, P Facilities Management setting
• Experienced in successfully leading and implementing A, I, P programmes of change; developing staff, culture and systems to support change
• Experience of practical application of Health & Safety legislation A, I, P to Facilities Management service delivery
• Experience in the development and delivery of service levels and A, I KPIs within an FM environment Experience in business continuity planning Expertise :
• Knowledge of facilities management industry developments. A, I
• Excellent communication skills A, I, P
• Leadership, motivation and delegation skills A, I
• Training :
• Evidence of continuing professional development since initial A.I qualification.,
• Qualified to IOSH or NEBOSH level in Health and Safety A
• Masters level qualification in Facilities Management or related A subject Experience
• Experience in both public and private sectors A
• Experience in the education sector A
• Expertise
• Knowledge of public sector procurement procedures. A.I