Head of Campaigns & Mental Health Service Delivery

RABI; Botley; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

28 days annual leave

Nest pension

Life assurance

Employee assistance programme

Development support

On-site parking

Job summary

RABI is seeking a Senior SD Co-ord Manager (Campaigns and Mental Health) to oversee national grant campaigns and counselling services. You will line-manage the Campaign Co-ordinator and Service Delivery Administrator, ensuring accurate, timely and confidential administration while supporting service delivery improvements across the charity.

The role requires overseeing campaign setup, payments, referrals and records, with collaboration across Finance, CRM, Marcomms and safeguarding teams.

Qualifications

• Experience coordinating campaigns, grant programmes or complex service administration to deadlines.
• Strong planning and organisational skills with ability to manage competing demands and escalate risks.
• Experience across teams with service providers to coordinate delivery and resolve operations.

Responsibilities

• Lead the operational coordination of national grant campaigns and counselling services.
• Line manage the Campaign Co-ordinator and Service Delivery Administrator; ensure timely, confidential work.
• Coordinate planning, launch, delivery and review of campaigns within briefs, budgets and timelines.
• Oversee administration for counselling services; manage referrals, provider allocations and records.
• Support data quality, reporting and ongoing service improvements across teams.

Skills

Campaign coordination

Team leadership

Budgeting

Data privacy & safeguarding

Stakeholder management

Process improvement

Education

Relevant qualification or equivalent experience in management, service delivery or administration

Tools

CRM systems

Microsoft 365

Job description

RABI is seeking a Senior SD Co-ord Manager (Campaigns and Mental Health) to oversee national grant campaigns and counselling services. You will line-manage the Campaign Co-ordinator and Service Delivery Administrator, ensuring accurate, timely and confidential administration while supporting service delivery improvements across the charity.

The role requires overseeing campaign setup, payments, referrals and records, with collaboration across Finance, CRM, Marcomms and safeguarding teams.