Crisis Resolution and Home Treatment Team Manager

Rotherham Doncaster and South Humber NHSFT; Scunthorpe; On-site; GBP 42,000 - 56,000; Full time

Job summary

Rotherham Doncaster and South Humber NHS Foundation Trust seeks an experienced Band 7 Crisis Resolution and Home Treatment Team Manager to lead a pivotal crisis pathway in North Lincolnshire. The role focuses on safety, quality, performance and user experience within the Acorn Centre and related services.

You will shape an evolving urgent and crisis service, supervise a multidisciplinary team and work with partners to improve access and outcomes for service users and carers.

Qualifications

• Professional registration (RMN / RNLD / RGN / OT / AHP / AMP / Psychological Professional) and ongoing CPD in Health and Social Care Management.
• Leadership training or experience.
• Evidence of continuous professional development.

Responsibilities

• Provide visible operational and professional leadership across the Crisis Resolution and Home Treatment Team, Single Point of Access and the Acorn Centre.
• Lead the safe, 24-hour urgent and crisis pathway across fixed-site, telephone, community and home-treatment activity.
• Supervise a multidisciplinary workforce with a focus on compassionate leadership, staff wellbeing and accountability.
• Monitor demand, capacity, staffing, caseloads, waiting times and clinical quality with agreed improvement actions.
• Collaborate with service users, carers and partners to improve pathways and continuity of care.
• Ensure robust governance, clinical handovers, risk management and safeguarding."
• Deputise for the Service Manager and manage delegated leadership and governance responsibilities.

Skills

Communication skills

Leadership

Risk assessment

Presentation skills

Education

Professional registration

Job description

Rotherham Doncaster and South Humber NHSFT

Crisis Resolution and Home Treatment Team Manager

The closing date is 18 November 2026

An exciting opportunity has arisen for an experienced and values-led leader to join North Lincolnshire's Crisis Resolution and Home Treatment Team as Team Manager. This is a pivotal Band 7 leadership role within a service that is developing rapidly, with the opening of the Acorn Centre at Great Oaks strengthening the local urgent and crisis pathway.

The Acorn Centre provides adults with access to urgent mental health and wellbeing support 24 hours a day, seven days a week, in a calm, welcoming and accessible environment. Built around a "no wrong door" approach, the model brings together the clinical expertise of RDaSH, the lived-experience leadership and peer support of People Focused Group, and North Lincolnshire Mind's Safe Space offer. Together, these partners provide a coordinated, needs-led response so that people are welcomed, listened to and supported to access the right help at the right time.

We are looking for a compassionate, credible and resilient leader who can support colleagues through change while maintaining a clear focus on safety, quality, performance and the experience of people using our services. You will have the opportunity to shape an evolving service, build on strong local relationships and lead a skilled multidisciplinary team across crisis assessment, home treatment, single point of access and the Acorn Centre.

Main duties of the job

• Provide visible operational and professional leadership across the Crisis Resolution and Home Treatment Team, Single Point of Access and the Acorn Centre.
• Lead the safe and effective day-to-day delivery of a responsive 24-hour urgent and crisis pathway, balancing fixed-site, telephone, community and home-treatment activity.
• Support, supervise and develop a multidisciplinary workforce, promoting compassionate leadership, accountability, learning and staff wellbeing.
• Maintain oversight of demand, capacity, staffing, caseloads, waiting times, clinical quality, incidents, complaints, performance measures and agreed improvement actions.
• Work closely with service users, carers and partner organisations to evaluate and improve pathways, reduce barriers between services and strengthen continuity of care.
• Ensure robust clinical handovers, escalation, safeguarding, risk management, documentation and governance across organisational and professional boundaries.
• Contribute to service redesign and continuous improvement, using feedback, activity information, audit and learning to shape sustainable delivery.
• Deputise for the Service Manager and undertake delegated leadership, workforce, financial and governance responsibilities.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://www.rdash.nhs.uk/about-us/getting-involved/work-with-us/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook

Job responsibilities

Please view the attached job description and person specification to view the full details about the role.

We reserve the right to close the vacancy early if there are a high amount of applications.

Qualifications

• Holds a professional registration (RMN / RNLD/ RGN / OT / AHP / AMP / Psychological Professional)
• Other mental health training
• Evidenced continuing professional development within Health and Social Care Management
• Leadership Training/ Experience
• Leadership and/or managerial training

Experience

• Experience of working with people with Severe and Enduring Mental Health problems.
• Experience of working within a Community Mental Health setting.
• Delivering training to colleagues.
• Experience of auditing service effectiveness and producing high quality written reports for senior management.
• Experience of effectively resolving difficulties with colleagues and other mental health professionals. Developing effective networks and partnerships Clinical leadership
• Experience of carrying out assessments of clients suitability for treatment including assessing for risk
• Experience of managing a team within community mental health

Knowledge

• Demonstrable management/supervisory experience
• Experience of working within a multidisciplinary team
• Ability to influence and manage change.
• Including the promotion of evidence-based practice
• Provide evidence of continuous personal and professional development.
• Statutory and legal frameworks within which mental health operates
• Problems solving and negotiations techniques
• Able to develop working partnerships
• To be able to provide clinical expertise to staff about referrals for clients with mental health difficulties
• Knowledge and experience of using clinical tools to evaluate care

SKills and Abilities

• Have effective communication skills both oral and written to meet the needs of the post in full
• Good skills in risk assessment and managerial processes
• Leadership skills, able to model high quality care
• Effective and engaging presentation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Rotherham Doncaster and South Humber NHSFT