Head of Buyer Experience & Conversion Growth

OnBuy; Bournemouth; On-site; GBP 76,000 - 90,000; Full time

Job summary

A leading online marketplace in Bournemouth is seeking a Head of Buyer Experience to elevate buyer experiences across their platform. The ideal candidate will have a proven track record in eCommerce, strong leadership skills, and a hands-on approach to driving conversion and personalisation. A strong analytical mindset and deep empathy for customer experience are essential. The role offers a salary up to £90k and includes benefits like company equity and generous leave.

Benefits

Company equity

25 days annual leave + Bank Holidays

1 extra day off for your Birthday

Employee Assistance Programme

Career development opportunities

Qualifications

• Proven track record leading Experience or Growth in eCommerce.
• Hands-on experience with CRO and conversion optimisation.
• Strong understanding of buyer psychology and journey mapping.

Responsibilities

• Own the roadmap and vision for Buyer Experience strategy.
• Coach domain owners to deliver impactful results.
• Drive conversion and create tailored buyer journeys.

Skills

Experience in B2C/D2C eCommerce or marketplaces

CRO frameworks

UX principles

Analytics platforms

Mobile and omnichannel experience

Job description

A leading online marketplace in Bournemouth is seeking a Head of Buyer Experience to elevate buyer experiences across their platform. The ideal candidate will have a proven track record in eCommerce, strong leadership skills, and a hands-on approach to driving conversion and personalisation. A strong analytical mindset and deep empathy for customer experience are essential. The role offers a salary up to £90k and includes benefits like company equity and generous leave.