Head of Business Services

Notting Hill Genesis; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Excellent annual leave

Flexible working opportunities

Life Assurance x4 salary

Cycle to work scheme

Health cash plan

Staff discounts

Job summary

Notting Hill Genesis is seeking an experienced Head of Business Services to create exceptional workplace and customer environments that let colleagues thrive and give residents and customers the very best NHG. You’ll lead a team of about 15 and oversee four offices plus 100 satellite locations, ensuring safe, welcoming and professionally run services.

You’ll shape offices that colleagues are proud to work in and that customers feel comfortable visiting, while delivering value for money and

Qualifications

• Senior leadership experience in multi-site operations.
• Strong knowledge of facilities management and safety.
• Robust budgeting and outsourcing management abilities.

Responsibilities

• Provide strategic and operational leadership across NHG’s office estate and services.
• Oversee facilities, reception, maintenance, security, and business continuity.
• Set budgets, service standards and KPIs, and drive efficiency.
• Develop a high-performing team with accountability and warmth.
• Manage suppliers and contracts with procurement and finance.
• Lead office refurbishments and relocations with safety and sustainability in mind.

Skills

Senior leadership

Facilities management

Budgeting

Contract management

Health and safety

Procurement collaboration

Education

IOSH Managing Safely

IWFM membership

Job description

We’re looking for an experienced Head of Business Services to create exceptional workplace and customer environments that let our colleagues thrive and give our residents and customers the very best of NHG. Leading a team of around 15 colleagues, our Head of Business Services will oversee NHG’s office estate of four offices and over 100 small satellite locations. You’ll make sure our workplaces are safe, welcoming, inclusive and professionally run, with services that support collaboration, wellbeing, productivity and strong customer outcomes. This role goes far beyond traditional facilities management. As Head of Business Services, you’ll shape offices that colleagues are proud to work in and that customers feel comfortable visiting, all while delivering value for money.

How you’ll do it

• Provide strategic and operational leadership across NHG’s office estate, setting a clear vision and standards for workplace and customer experience, and using colleague and customer feedback, data and insight to keep improving
• Lead the delivery of facilities management, workplace services, reception, maintenance, cleaning, security, disaster recovery and business continuity through colleagues and service providers, including emergency response and out-of-hours arrangements
• Set and manage the Business Services budget, establish customer-focused service standards and KPIs, and identify opportunities to improve efficiency and value for money
• Lead, develop and inspire a high-performing Business Services team, building a culture of professionalism, accountability, warmth and responsiveness
• Manage workplace, facilities and support service suppliers, making sure contracts have robust service standards and commercial controls, and working closely with Procurement and Finance
• Lead office refurbishments, relocations and workplace improvement programmes that consider accessibility, safety, wellbeing, sustainability and customer experience, delivering them safely, on time and within budget

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

As our Head of Business Services, you’ll bring:

• Significant senior leadership experience in business services, workplace management, facilities management or a comparable multi-site operational environment, including leading services and people across a large, geographically dispersed estate
• Excellent knowledge of facilities management, health and safety, compliance and operational risk, with an IOSH Managing Safely qualification
• Strong financial management and budgeting skills, with demonstrable experience of robustly managing outsourced contracts, suppliers and commercial relationships
• Professional qualification or membership in a relevant discipline, such as the Institute of Workplace and Facilities Management (IWFM)

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 2: Successful candidates will be asked to do an assessment

Step 3: Successful candidates will be invited to interview

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.