Head of Business Development

Businesswise Solutions; Nelson; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Training and development opportunities

Company pension

Life insurance

Enhanced maternity and paternity

Benefits portal

Job summary

Inspired, a market-leading energy and sustainability solutions provider in the UK, is seeking a Head of Business Development to lead a telesales team and drive growth from outbound campaigns and lead generation.

Based in Nelson (Lancashire), this hybrid role requires three office days per week. You will recruit, coach, set KPIs, refine scripts, manage CRM usage, and report performance to senior management.

Qualifications

• Proven telesales leadership with a track record of hitting targets.
• Experience leading KPI-driven sales teams in a B2B environment.
• Strong coaching, communication and negotiation abilities.

Responsibilities

• Lead, motivate and develop the telesales team to achieve targets.
• Recruit, onboard and train new team members.
• Develop and implement telesales strategies to drive growth.
• Monitor KPIs and optimise conversion, appointment generation and outcomes.
• Ensure effective lead qualification and timely follow-up.

Skills

Telesales management

Leadership

KPI-driven teams

CRM systems

Coaching

Negotiation

Communication

Tools

CRM systems

Sales reporting tools

Job description

Inspired is a market leading, technology-enabled provider of energy and sustainability solutions in the UK - supporting businesses to transition to net zero carbon and manage their response to climate change.

Established in 2000, we became the first publicly quoted advisor following a successful AIM debut in 2011. We are now the UK’s number one destination for businesses seeking expert insight and advisory services to help them manage their energy costs, reduce their carbon emissions and prove their net zero carbon and ESG strategies to their investors and customers

Role and Responsibilities

The Head of Business Development is responsible for leading, developing and motivating a team of business development executives to generate qualified opportunities, secure new business and maximise customer value. The role focuses on delivering sales growth through effective outbound calling campaigns, lead generation, pipeline development and performance management.

The successful candidate will be a highly organised and results-driven leader with the ability to coach, inspire and develop a high-performing telesales team while ensuring the achievement of individual and team sales targets.

This role is hybrid in Nelson (Lancashire), requiring 3 days per week in the office.

The successful candidate will need to:

• Lead, motivate and develop the team to achieve and exceed performance targets.
• Recruit, onboard and train new team members
• Create a positive, high-performance sales culture focused on accountability and results.
• Develop and implement telesales strategies to support business growth.
• Monitor conversion rates and implement improvements to maximise results.
• Ensure effective lead qualification and follow-up processes.
• Set and monitor daily, weekly and monthly KPIs.
• Review sales activity and identify opportunities for improvement.
• Track call volumes, conversion rates, appointment generation and sales outcomes.
• Deliver regular performance reports and forecasts to senior management.
• Develop and refine telesales scripts and sales methodologies.
• Ensure effective use of CRM systems and accurate record keeping.
• Identify and implement improvements to sales processes and workflows.
• Maintain quality standards and compliance requirements.
• Work closely with Marketing, Business Development and Field Sales teams.
• Provide feedback on lead quality, market trends and customer requirements.
• Support sales campaigns and business development initiatives.
• Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties.

Qualifications and Experience Requirements

• Proven experience in telesales management or sales team leadership.
• Strong track record of achieving and exceeding sales targets.
• Experience managing KPI-driven teams.
• Excellent coaching and people management skills.
• Strong communication and negotiation abilities.
• Experience using CRM systems and sales reporting tools.
• Commercial awareness and problem-solving capability.
• Results-driven and highly motivated.
• Excellent communicator and relationship builder.
• Positive attitude and commitment to continuous improvement.
• Experience in B2B sales environments.
• Knowledge of sales forecasting and pipeline management.
• Experience designing telesales campaigns and sales scripts.

What we offer

• Training and development opportunities
• Company pension
• Life insurance
• Enhanced maternity and paternity
• Benefits portal, with a wide range of benefits

If you require any reasonable adjustments during the recruitment process, please let us know.