Head of Business Continuity and Resilience

JR United Kingdom; London; On-site; GBP 90,000 - 110,000; Full time

Job summary

An established industry player is seeking a Head of Business Continuity and Resilience to lead the development of a robust framework for Business Continuity Management. This permanent role offers a competitive salary and the opportunity to drive strategic initiatives that enhance operational resilience. You will collaborate with various stakeholders, implement best practices, and ensure the bank's preparedness for any business continuity events. If you have extensive experience in financial services and a passion for improving processes, this role is an exciting opportunity to make a significant impact.

Qualifications

• 10+ years of experience in a BCM role in financial services.
• Experience in process re-engineering and improvements.

Responsibilities

• Develop and implement the business continuity and operational resilience strategy.
• Collaborate with teams to ensure preparedness for continuity events.

Skills

Business Continuity Management (BCM)

Financial Services Experience

Process Improvement

Stakeholder Engagement

Communication Skills

Organizational Skills

Team Collaboration

Attention to Detail

Ability to Work Under Pressure

Job description

Job Title: Head of Business Continuity and Resilience, London

Client: Zenith Bank (UK) Limited

Location: London, United Kingdom

Job Category: Other

EU Work Permit Required: Yes

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

About Us: Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, Nigeria's most profitable bank, known for innovation, resilience, and market leadership. Recognized globally, it was listed among the top 100 companies in the world in 2023 by World Finance Magazine. The bank aims to leverage trade and investment flows between Nigeria and Europe, providing intermediary banking services for trade-related activities. Zenith Bank values a skilled workforce and promotes a healthy work-life balance, fostering personal development and career growth. With new services introduced in the UK and extensive knowledge of African markets, our 5-year strategy focuses on controlled growth to become the preferred bank for transactions in Africa.

Role Overview: To develop and own the internal framework for Business Continuity Management and Operational Resilience.

Responsibilities:

• Develop and own the internal framework for Business Continuity Management and Operational Resilience.
• Create and implement the business continuity and operational resilience strategy for Zenith Bank (UK) Limited.
• Collaborate with Business Continuity Coordinators across key business units to embed industry best practices and ensure staff preparedness for business continuity events.
• Drive continuous improvements in processes and resilience outcomes for the bank, its customers, and stakeholders.
• Review and enhance Business Impact Analysis (BIA) forms relevant to each business unit.
• Coordinate training and awareness campaigns on BCM and OR.
• Annually review IBS products and services, updating as necessary.
• Work closely with third parties on business continuity and exit planning.

Skills/Experience Required:

• Previous experience in financial services.
• At least ten years of experience in a BCM role within a high-volume, fast-paced operations environment.
• Experience in re-engineering processes and recommending/documenting improvements.
• A collaborative, methodical, and organized work style.
• Ability to engage with multiple stakeholders across departments.
• Understanding of IBS establishment and selection criteria.
• Capability to challenge Business As Usual (BAU) processes and implement effective improvements.
• Strong communication skills and attention to detail.
• Team-oriented with a willingness to learn.
• Sensitivity to customer needs and expectations.
• Ability to meet deadlines, work under pressure, and handle multiple tasks.

This is a permanent position offering up to £110,000 based on experience.