Head of Business Continuity and Resilience

Zenith Bank (UK) Limited.; Greater London; On-site; GBP 90,000 - 110,000; Full time

Job summary

An established industry player seeks a Head of Business Continuity and Resilience to lead the development of internal frameworks and strategies. This role involves working collaboratively with various departments to enhance operational resilience and ensure preparedness for business continuity events. The ideal candidate will have extensive experience in financial services and BCM, demonstrating strong communication skills and the ability to manage multiple stakeholders effectively. This is a fantastic opportunity to contribute to a forward-thinking organization committed to innovation and employee well-being.

Qualifications

• 10+ years in BCM roles within fast-paced operations.
• Strong communication and stakeholder management skills.

Responsibilities

• Develop internal framework for Business Continuity Management.
• Create and deliver business continuity strategy for the bank.
• Drive improvements in resilience outcomes for stakeholders.

Skills

Experience in financial services

Business Continuity Management (BCM)

Process re-engineering

Collaboration skills

Stakeholder management

Strong communication

Attention to detail

Ability to work under pressure

Multi-tasking

Customer sensitivity

Job description

Head of Business Continuity and Resilience

About Us:

Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, the most profitable bank in Nigeria with an established trajectory of superlative performance, as well a strong pedigree of innovation, resilience, and market dominance. On an annual basis, Zenith Bank PLC amasses a string of notable awards; one of the most recent being listed as the sole Nigerian brand on the World’s top 100 companies in 2023 by the World Finance Magazine.

Zenith Bank (UK) Limited (ZBUK) was set up with a clear strategy to leverage trade and investment flows between Nigeria and Europe, by providing intermediary banking services and facilities for trade-related working capital and capital expenditure.

Zenith Bank recognizes the importance of leveraging a highly skilled workforce to achieve its strategic and operational goals. The bank is committed to providing an environment that is conducive for effective performance by availing all staff the necessary learning opportunity. We value the well-being of our staff and we encourage them to strike a balance between their work and personal lives, thereby creating a healthy atmosphere for personal development and career success.

With the introduction of new services here in the UK and our unparalleled knowledge of business with Africa, our 5 year strategy ensures “Controlled Growth” as we aim to become the Bank of choice for businesses wishing to transact in the African continent.

Role Overview:

To develop and own the internal framework for Business Continuity Management and Operational Resilience.

Responsibilities:

• To develop and own the internal framework for Business Continuity Management and Operational Resilience.
• Create and deliver the business continuity and operational resilience strategy for Zenith Bank (UK) Limited.
• To work with Business Continuity Co-ordinators in all key business units to embed industry best practice and ensure that all staff are prepared for business continuity events.
• Constantly drive improvements in the process and resilience outcomes for the bank, its customers and other stakeholders.
• To review and develop further the BIA forms relevant to each business unit.
• To co-ordinate training and awareness campaigns covering BCM and OR.
• Review annually the IBS products and services and make any necessary updates.
• Work closely with third parties to carry out business continuity and exit planning.

Skills/Experience Required:

• Previous experience in financial services.
• Ten years’ experience in a BCM role within a high volume, fast moving Operations environment.
• Experience of re-engineering processes and recommending/documenting improvements/requirements.
• Able to work in a collaborative, methodical and organised manner.
• Ability to work with multiple stakeholders, across a variety of departments.
• Understanding of IBS establishment and selection criteria.
• Able to challenge BAU processes and introduce effective improvements.
• Strong communication and attention to detail.
• Team player with an aptitude to learn.
• Sensitive to customer needs and expectations.
• Able to work to deadlines.
• Ability to work under pressure and able to multi-task.

This is a permanent position paying up to £110,000 based on experience.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other