Head of B2B Support & Service Delivery

Tripadvisor

Oxford

Hybrid

GBP 90,000 - 130,000

Full time

5 days ago
Be an early applicant
Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Competitive compensation
Remote-friendly
Tuition assistance
Health benefits
Travel discounts
Donation matching
Annual wellness stipend

Job summary

Tripadvisor is seeking a senior leader for B2B support and supplier operations in the UK. You will drive onboarding, verification, and ongoing support across Viator and Bokun, ensuring high-quality service and scalable processes.

You will own multi-site BPO relationships, lead AI-driven transformation, and manage budgets with a global travel focus. Expect ~30% international travel and collaboration across international teams.

Qualifications

  • 8+ years in B2B support, partner operations, or service delivery with leadership experience.
  • Scale & BPO management: multi-site operations (100+ FTE) with vendor management.
  • AI & automation: deploying AI or automation in support/operational workflows.
  • Salesforce & technology systems: strong working knowledge of Salesforce as a support platform.
  • Compliance & workforce planning: experience in regulated environments with forecasting.
  • Budget ownership & travel: full operational budget responsibility; willing to travel internationally ~30%.

Responsibilities

  • Develop and execute the B2B support organization aligned with strategy and OKRs.
  • Own end-to-end B2B support across Viator Supply and Bokun platforms.
  • Lead BPO vendor governance including RFPs, contracts, QA, and performance.
  • Identify and deploy AI-driven tooling and self-serve capabilities.
  • Enforce onboarding workflows and audit supplier quality metrics.
  • Own the support technology stack with Salesforce at the core.
  • Manage headcount, vendor spend, and tooling budgets; seek revenue opportunities.

Tools

Salesforce
Contact-center tech

Job description

Tripadvisor is seeking a senior leader for B2B support and supplier operations in the UK. You will drive onboarding, verification, and ongoing support across Viator and Bokun, ensuring high-quality service and scalable processes.

You will own multi-site BPO relationships, lead AI-driven transformation, and manage budgets with a global travel focus. Expect ~30% international travel and collaboration across international teams.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Director, B2B Service Delivery & AI Excellence
Director, B2B Service Delivery & AI Excellence

TripAdvisor LLC • Greater London

Hybrid
GBP 110,000 - 140,000
Health benefits
Remote-friendly work environment
Tuition assistance
+1
Director, AI-Driven B2B Service Delivery
Director, AI-Driven B2B Service Delivery

Tripadvisor • Greater London

Hybrid
GBP 120,000 - 180,000
Health benefits
Tuition assistance
Travel perks
+4
Director, Global B2B Service Delivery & Excellence
Director, Global B2B Service Delivery & Excellence

United States Digital Space LLC • Greater London

Hybrid
GBP 120,000 - 180,000
Remote-friendly
Travel opportunities
Tuition assistance
+4
Director, Service Delivery & Excellence, B2B
Director, Service Delivery & Excellence, B2B

TripAdvisor LLC • Greater London

On-site
GBP 110,000 - 140,000
Health benefits
Remote-friendly work environment
Tuition assistance
+1
Director, Service Delivery & Excellence, B2B
Director, Service Delivery & Excellence, B2B

Tripadvisor • Oxford

Hybrid
GBP 90,000 - 130,000
Competitive compensation
Remote-friendly
Tuition assistance
+4
Director, Service Delivery & Excellence, B2B
Director, Service Delivery & Excellence, B2B

Tripadvisor • Greater London

On-site
GBP 120,000 - 180,000
Health benefits
Tuition assistance
Travel perks
+4
Product Marketing Lead – Supplier Growth & GTM (Hybrid)
Product Marketing Lead – Supplier Growth & GTM (Hybrid)

TripAdvisor LLC • Greater London

Hybrid
GBP 90,000 - 130,000
Competitive compensation
Remote-friendly
Flexible schedule
+6
Director, Service Delivery & Excellence, B2B
Director, Service Delivery & Excellence, B2B

United States Digital Space LLC • Greater London

Hybrid
GBP 120,000 - 180,000
Remote-friendly
Travel opportunities
Tuition assistance
+4
Senior Global Travel Accounts Manager Growth & Partnerships
Senior Global Travel Accounts Manager Growth & Partnerships

TripAdvisor LLC • Greater London

Hybrid
GBP 75,000 - 110,000
Competitive compensation package
Remote-friendly collaboration
Flexible schedule
+6
Strategic Product Marketing Lead — Supplier Growth
Strategic Product Marketing Lead — Supplier Growth

Whereby • Greater London

Hybrid
GBP 75,000 - 110,000
Remote-friendly collaboration
Hybrid work
Tuition assistance
+2