Head of B2B Support & Service Delivery

Tripadvisor; Oxford; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Remote-friendly

Tuition assistance

Health benefits

Travel discounts

Donation matching

Annual wellness stipend

Job summary

Tripadvisor is seeking a senior leader for B2B support and supplier operations in the UK. You will drive onboarding, verification, and ongoing support across Viator and Bokun, ensuring high-quality service and scalable processes.

You will own multi-site BPO relationships, lead AI-driven transformation, and manage budgets with a global travel focus. Expect ~30% international travel and collaboration across international teams.

Qualifications

• 8+ years in B2B support, partner operations, or service delivery with leadership experience.
• Scale & BPO management: multi-site operations (100+ FTE) with vendor management.
• AI & automation: deploying AI or automation in support/operational workflows.
• Salesforce & technology systems: strong working knowledge of Salesforce as a support platform.
• Compliance & workforce planning: experience in regulated environments with forecasting.
• Budget ownership & travel: full operational budget responsibility; willing to travel internationally ~30%.

Responsibilities

• Develop and execute the B2B support organization aligned with strategy and OKRs.
• Own end-to-end B2B support across Viator Supply and Bokun platforms.
• Lead BPO vendor governance including RFPs, contracts, QA, and performance.
• Identify and deploy AI-driven tooling and self-serve capabilities.
• Enforce onboarding workflows and audit supplier quality metrics.
• Own the support technology stack with Salesforce at the core.
• Manage headcount, vendor spend, and tooling budgets; seek revenue opportunities.

Tools

Salesforce

Contact-center tech

Job description

Tripadvisor is seeking a senior leader for B2B support and supplier operations in the UK. You will drive onboarding, verification, and ongoing support across Viator and Bokun, ensuring high-quality service and scalable processes.

You will own multi-site BPO relationships, lead AI-driven transformation, and manage budgets with a global travel focus. Expect ~30% international travel and collaboration across international teams.