Director, B2B Service Delivery & AI Excellence

TripAdvisor LLC; Greater London; Hybrid; GBP 110,000 - 140,000; Full time

Benefits offered by this job

Health benefits

Remote-friendly work environment

Tuition assistance

Travel perks

Job summary

Tripadvisor is seeking a Director of Service Delivery & Excellence, B2B, to lead end-to-end support across Viator Supply and Bókun. You will modernize operations with AI, ensure compliance, and drive supplier satisfaction throughout the partner lifecycle.

Responsibilities include strategy development, vendor governance, and budget management while collaborating with cross-functional teams worldwide. This senior role requires global leadership and a focus on scalable, high-quality service

Qualifications

• 8+ years in B2B support, partner operations, or service delivery.
• Scale to 100+ FTE multi-site operations with vendor management.
• Experience deploying AI or automation tools in support or operational workflows.
• Strong knowledge of Salesforce as a support platform and related systems.

Responsibilities

• Develop and execute the B2B support organization in line with strategy and OKRs.
• Oversee front-line delivery across Viator Supply and Bókun operations.

Skills

AI tools usage

Global-first mindset

Leadership of managers

Salesforce knowledge

Tools

Salesforce

Job description

Tripadvisor is seeking a Director of Service Delivery & Excellence, B2B, to lead end-to-end support across Viator Supply and Bókun. You will modernize operations with AI, ensure compliance, and drive supplier satisfaction throughout the partner lifecycle.

Responsibilities include strategy development, vendor governance, and budget management while collaborating with cross-functional teams worldwide. This senior role requires global leadership and a focus on scalable, high-quality service