Director, B2B Service Delivery & AI Excellence

TripAdvisor LLC

Greater London

Hybrid

GBP 110,000 - 140,000

Full time

6 days ago
Be an early applicant
Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Health benefits
Remote-friendly work environment
Tuition assistance
Travel perks

Job summary

Tripadvisor is seeking a Director of Service Delivery & Excellence, B2B, to lead end-to-end support across Viator Supply and Bókun. You will modernize operations with AI, ensure compliance, and drive supplier satisfaction throughout the partner lifecycle.

Responsibilities include strategy development, vendor governance, and budget management while collaborating with cross-functional teams worldwide. This senior role requires global leadership and a focus on scalable, high-quality service

Qualifications

  • 8+ years in B2B support, partner operations, or service delivery.
  • Scale to 100+ FTE multi-site operations with vendor management.
  • Experience deploying AI or automation tools in support or operational workflows.
  • Strong knowledge of Salesforce as a support platform and related systems.

Responsibilities

  • Develop and execute the B2B support organization in line with strategy and OKRs.
  • Oversee front-line delivery across Viator Supply and Bókun operations.

Skills

AI tools usage
Global-first mindset
Leadership of managers
Salesforce knowledge

Tools

Salesforce

Job description

Tripadvisor is seeking a Director of Service Delivery & Excellence, B2B, to lead end-to-end support across Viator Supply and Bókun. You will modernize operations with AI, ensure compliance, and drive supplier satisfaction throughout the partner lifecycle.

Responsibilities include strategy development, vendor governance, and budget management while collaborating with cross-functional teams worldwide. This senior role requires global leadership and a focus on scalable, high-quality service

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Director, AI-Driven B2B Service Delivery
Director, AI-Driven B2B Service Delivery

Tripadvisor • Greater London

Hybrid
GBP 120,000 - 180,000
Health benefits
Tuition assistance
Travel perks
+4
Director, Global B2B Service Delivery & Excellence
Director, Global B2B Service Delivery & Excellence

United States Digital Space LLC • Greater London

Hybrid
GBP 120,000 - 180,000
Remote-friendly
Travel opportunities
Tuition assistance
+4
Head of B2B Support & Service Delivery
Head of B2B Support & Service Delivery

Tripadvisor • Oxford

Hybrid
GBP 90,000 - 130,000
Competitive compensation
Remote-friendly
Tuition assistance
+4
Director, Service Delivery & Excellence, B2B
Director, Service Delivery & Excellence, B2B

TripAdvisor LLC • Greater London

On-site
GBP 110,000 - 140,000
Health benefits
Remote-friendly work environment
Tuition assistance
+1
Director, Service Delivery & Excellence, B2B
Director, Service Delivery & Excellence, B2B

Tripadvisor • Greater London

On-site
GBP 120,000 - 180,000
Health benefits
Tuition assistance
Travel perks
+4
Director, Service Delivery & Excellence, B2B
Director, Service Delivery & Excellence, B2B

Tripadvisor • Oxford

Hybrid
GBP 90,000 - 130,000
Competitive compensation
Remote-friendly
Tuition assistance
+4
Product Marketing Lead – Supplier Growth & GTM (Hybrid)
Product Marketing Lead – Supplier Growth & GTM (Hybrid)

TripAdvisor LLC • Greater London

Hybrid
GBP 90,000 - 130,000
Competitive compensation
Remote-friendly
Flexible schedule
+6
Compliance Lead (Viator)
Compliance Lead (Viator)

Tripadvisor • Greater London

On-site
GBP 55,000 - 75,000
Competitive compensation packages
Flexible schedule
Tuition assistance
+2
Director, Service Delivery & Excellence, B2B
Director, Service Delivery & Excellence, B2B

United States Digital Space LLC • Greater London

Hybrid
GBP 120,000 - 180,000
Remote-friendly
Travel opportunities
Tuition assistance
+4
Performance Lead – Booking Assistance
Performance Lead – Booking Assistance

TripAdvisor LLC • Greater London

On-site
GBP 90,000 - 120,000
Health benefits
Flexible schedule
Tuition assistance
+4