Head of Application Support

Burns Sheehan; London; On-site; GBP 80,000 - 92,000; Full time

Job summary

An established industry player is seeking a Head of Application Support to lead a talented team in the maintenance and evolution of critical application platforms. This role is pivotal in ensuring the performance and availability of vital alarm signalling applications that support over 2 million connected devices globally. The ideal candidate will have extensive experience in team leadership, customer support management, and system administration across various platforms. Join this rapidly growing international IoT company and make a significant impact in a dynamic environment!

Qualifications

• Experience leading a team of IT professionals in application support.
• Strong background in managing software development lifecycles.

Responsibilities

• Lead a team in operational and software maintenance of alarm signalling platforms.
• Oversee customer support for application and network-related needs.

Skills

Team Leadership

Customer Support Management

Operational Delivery

Mentoring

Security Integration

Project Management

Automation Skills

Configuration Management

System Maintenance

Patching and Backups

Tools

Microsoft Windows Server

Debian Linux

Ubuntu Linux

Job description

Head of Application Support - £80,000 + 10% bonus

A leading international provider of critical IoT connectivity solutions is seeking a Head of Application Support to lead a team of software and support engineers. This pivotal role will be instrumental in maintaining and evolving the application platforms that underpin their services , supporting a vast network of over 2 million connected devices globally.

This is an exciting opportunity for a Head of Application Support to take end-to-end ownership of key application platforms, from development through to operation. You'll be a key member of the IT & Cyber Security leadership team, responsible for the availability and performance of these critical alarm signalling applications.

The ideal Head of Application Support will have experience with the following:

• Leading a team of circa 10 IT professionals (predominantly offshore) in the operational and software maintenance of alarm signalling devices and platforms.
• Owning the 2nd/3rd line customer support for application, network, and device-related needs.
• Driving operational and project efforts within the team to ensure reliable change delivery.
• Overseeing team activities, assigning tasks, and ensuring operational delivery meets customer needs.
• Mentoring team members, providing feedback, and setting priorities.
• Ensuring security is integrated into all aspects of the application environment.
• Developing and owning a roadmap of technology projects and changes.

The ideal Head of Application Support will have experience with the following:

• Experience with Microsoft Windows Server and Debian/Ubuntu Linux system administration.
• Demonstrable experience managing software development lifecycles.
• Line management experience, including managing offshore teams.
• Automation and configuration management skills.
• Experience in IoT and/or Fire and Security or similar industries at scale (100k+ devices).
• Experience with system maintenance, patching, and backups.

This is a fantastic opportunity for an experienced IT leader to make a significant impact in a rapidly growing, private equity-backed international IoT company. If you're ready to lead a dedicated team and take ownership of critical application platforms, please apply!

Head of Application Support - £80,000 + 10% bonus

Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.