Senior Service Manager - Prison Services

North London Nhs Foundation Trust; Enfield; On-site; GBP 73,000 - 84,000; Full time

Benefits offered by this job

NHS pension scheme

Generous annual leave

Flexible working

Job summary

North London NHS Foundation Trust in London is seeking a senior manager to lead the Care Group, driving strategic and operational performance across multiple teams and prisons within the Trust's remit. You will develop and implement SOPs and oversee service delivery against the Business Plan.

The role requires collaboration with senior clinical and managerial colleagues, deputising for the Head of Service when required, and leading quality improvement initiatives, training and research to

Qualifications

• Registered with UK professional regulatory body in health or social care.
• Postgraduate qualification in healthcare discipline.
• Leadership/management qualification in health or social care (desirable).

Responsibilities

• Provide strategic leadership and operational oversight across NLFT care groups and prisons as required.
• Ensure contract performance, stakeholder management, and safe healthcare delivery under subcontract with PPG.
• Collaborate with senior managers and clinical leaders and deputise for Head of Service.
• Lead quality improvement initiatives, training and research.
• Support delivery of local and national priorities from the Trust's Business Plan and Clinical Strategy.

Skills

Strategic leadership

Performance management

Stakeholder management

Empathy and tact

Team development

Quality Improvement

Education

Postgraduate healthcare qualification

UK professional registration

Job description

Job summary

To be responsible for the financial, operational and clinical performance of several teams within the Care Group. To be responsible for operational delivery of clinical services and participate in the strategic planning and development of services across the defined area of responsibility. Provide specific leadership in the development and implementation of Standard Operating Procedures.

To ensure that service delivery and improvement plans are developed and implemented throughout the delegated group of services, including objective setting, action and responsibility planning, and review of performance against achievement milestones.

To work in collaboration with other senior managers and clinical leaders within the Care Group and deputise as required for the Head of Service. To provide decision making relating to performance, including service user care and support, business processes and service improvement. To enable and encourage team development through QI initiatives, training and research.

The post holder will be expected to work and lead in a way which supports delivery of local and national priorities as defined by the Trust's Business Plan and Clinical Strategy.

The post holder will be expected to participate in the trust Tactical on call Rota when required.

Main duties of the job

The post holder will provide strategic leadership and operational oversight across HMP Wormwood Scrubs, HMP Pentonville, and other prisons as required by NLFT, ensuring effective contract performance, stakeholder management, and the safe delivery of healthcare services under the subcontract arrangement with Practice Plus Group (PPG).

About us

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:

• We will provide consistently high-quality care closer to home.
• With our partners in North London and each borough we will ensure equity of outcome for all
• We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
• We will be more effective as an organisation by pioneering research, quality improvement and technology.

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Pay scheme: Agenda for change

Band: Band 8b

Salary: £72,719 to £83,505 a year per annum including HCAS

Contract: Permanent

Working pattern: Full-time

Reference number: 455-NLFT-8349466-A

Closing date: 05 November 2026

Job locations: Chase Farm Hospital, The Ridgeway, Enfield, EN2 8JL, United Kingdom

Essential qualifications

• Registered with the appropriate UK professional regulatory body as a Health or Social Care Practitioner, such as a Mental Health or Learning Disabilities Nurse, Occupational Therapist, Social Worker, or other Allied Health Professional.
• Postgraduate qualification in a healthcare-related discipline, or equivalent postgraduate-level knowledge and experience.

Desirable qualifications

• Formal management or leadership qualification in Health or Social Care, with evidence of applying leadership and management principles within a complex healthcare environment.

Essential skills and abilities

• Demonstrable experience of managing services within health including service delivery, quality, performance and staff
• Excellent track record of delivering Key Performance and Quality Indicators
• Ability to respond to competing demands and to complex and stressful issues with empathy, tact and sensitivity but with ability to manage staff and others through difficult situations

Desirable skills and abilities

• Experience of working in a forensic Services

Essential experience and knowledge

• Proven experience in a senior management capacity
• Experience of service planning, service development and service delivery.
• Experience of all phases of mobilising new services
• Experience of managing service delivery in a complex health or social care environment.
• Experience of working across organisational boundaries to deliver service change, improvement and integrated care

Desirable experience and knowledge

• Knowledge of and experience of quality improvement methodologies
• Experience of business development including delivering commercial health services

Essential personal qualities

• A commitment to the engagement and involvement of service users in delivering a high-quality service

Desirable personal qualities

• Have a positive outlook and commitment to service development and innovation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website.

Contact for questions about the job

Head of Service Health in Justice/SMS, Sade Omatsuli, [e-mail]

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