Head of Account Management

DigiHaul; Hatfield; On-site; GBP 60,000 - 90,000; Full time

Job summary

DigiHaul is seeking a Head of Account Management to revolutionize transport through digital solutions. The role involves leading a team to improve customer engagement and manage accounts effectively within a growing logistics platform. Join us to help shape the future of transport while receiving competitive benefits.

Benefits

33 days holiday

15% non-contractual bonus

Access to Private Medical Cover

Employee Benefit Portal including retail discounts

Cycle to Work scheme

Employee Assistance Programme

Electric Vehicle Salary Sacrifice lease scheme

Health Assessments

Training and development opportunities

Qualifications

• Experience of leading new business implementations and/or Business Change programmes.
• Experience of road transport distribution and logistics operations.
• Previous experience of dealing with customer commercials including contract law.

Responsibilities

• Build and maintain positive customer relationships.
• Lead and develop a team of Account Managers.
• Ensure all customer commercials match operational requirements.

Skills

Strong influencing skills

Stakeholder management

Problem solving

Team leadership

Job description

Job Description

Are you ready to help revolutionise transport and join the UK’s largest Digital Freight Business? Our Future is digital, and Our Future is NOW! This is your opportunity to join our incredible team and help transform the way the transport industry works.

Nine times out of ten when you see a heavy-duty vehicle they are not at full capacity. When heavy-duty vehicles are not at full capacity, they throw unnecessary CO₂ into the atmosphere. Our platform creates a Digital Network that enables loads to be delivered more efficiently, at a better price and with greater quality than ever before. We want our Hauliers and Customers to benefit from using our extensive network to help them fill their empty capacity and reduce their carbon footprint.

DigiHaul brings together smart technology and expert knowledge, we make end-to-end logistics seamless and stress-free. Our daily mission is to provide our Hauliers and Customers with nothing but excellent service and solutions, including excellent on time performance and an end-to-end managed service with un-paralleled visibility every step of the way. We’re driven and determined to deliver a fast, flexible, and reliable solution that makes road freight work better - for everyone.

About You

You are someone who enjoys a fast paced, dynamic work environment, who excels in quick problem solving and likes to get the job done!

You are able to work tactically and think strategically as the business rapidly scales. You understand how integral you are to the success and future of DigiHaul and the part you play in transforming the transport industry.

Head Of Account Management Responsibilities

• Build and maintain positive customer relationships to ensure ongoing mutual success and identify additional opportunities.
• Develop and own the customer survey ensuring acting on all customer feedback
• Ensure each account has an account plan with categorisation, growth plans and key action follow up
• Lead and develop a team of Account Managers & Key Account Managers in world class account management methodologies.
• Ensure all customer commercials match operational requirements whilst owning the renewal agenda
• Identify, own and delivery organic growth agenda within customer base and align opportunities to the sales strategy.
• Accountable for any customer escalation
• Accountable for transition of new accounts into steady state
  
  

What do you need to be a Head of Account Management?

• Experience of leading new business implementations and / or Business Change programmes.
• Experience of Leading and directing field based team members.
• Experience of road transport distribution and logistics operations.
• Accustomed to working with multiple functions to achieve a rounded solution.
• Previous working knowledge of supply chain products and services pertaining to road transport advantageous.
• Previous experience of dealing with customer commercials including contract law.
• Strong influencing skills and stakeholder management
  
  

What will you get in return as a Head of Account Management?

You will receive access to a variety of our excellent benefits which in addition to an attractive salary include:

• 33 days holiday
• 15% non-contractual bonus
• Access to Pension Scheme plans
• Access to Private Medical Cover
• Access to Employee Benefit Portal including retail discounts
• Access to Cycle to Work scheme*
• Access to Employee Assistance Programme
• Access to Electric Vehicle Salary Sacrifice lease scheme*
• Birthday vouchers
• Health Assessments*
• Training, development opportunities and more
• subject to T&Cs
  
  

What you’ll need to do next?

Joining the DigiHaul family is easy! If you feel that you meet the criteria of this Head of Account Management role, simply apply online, uploading an up-to-date CV with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.