Head Housekeeper: Lead, Train & Elevate Hotel Cleaning

Omni Facilities Management Limited; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Two weekly payments

Up to 28 days paid holiday per year

Permanent contract of employment

Career progression on to Management &\

Flexible Learning Courses

Job summary

Omni Facilities Management Limited is seeking a Head Housekeeper to lead the hotel’s housekeeping team in a dynamic, 24/7 operation. The role focuses on senior management, staff leadership, and maintaining high cleanliness standards across the property.

As a permanent on-site role, you will manage rotas, training, health & safety, and supplier relations while working closely with Area and Regional management to uphold exceptional guest experiences.

Qualifications

• Excellent interpersonal and communication skills essential for team leadership and stakeholder liaison.
• Strong written and verbal communication across all levels of the hotel and company.
• Ability to perform well under pressure in a 24/7 operation and manage multiple priorities.

Responsibilities

• Lead, train, and inspire the housekeeping team to deliver high standards.
• Liaise with Area Manager and Regional Manager; support HR in recruitment and attendance management.
• Develop rotas, manage budgets and procure chemicals/equipment within budgets.
• Ensure Health & Safety policies are followed and staff are trained.
• Oversee quality inspections and audits; manage lost property and guest laundry operations.
• Collaborate with hotel management to ensure smooth daily operations and guest satisfaction.

Skills

Interpersonal skills

Written & verbal communication

Work under pressure

Organisational skills

Motivate & inspire others

Tools

Microsoft Office

Job description

Omni Facilities Management Limited is seeking a Head Housekeeper to lead the hotel’s housekeeping team in a dynamic, 24/7 operation. The role focuses on senior management, staff leadership, and maintaining high cleanliness standards across the property.

As a permanent on-site role, you will manage rotas, training, health & safety, and supplier relations while working closely with Area and Regional management to uphold exceptional guest experiences.