Head Housekeeper

Bupa; Ness; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Free meals with shift

20 days + Bank Holidays

Long service rewards

Pension plans

Annual healthcare allowance (£350)

Wagestream access

Parental Leave schemes

Discounts at gyms

Job summary

Bupa is seeking a Head Housekeeper for Richmond Village Willaston to ensure pristine, safe and welcoming environments for residents and visitors. You will lead the housekeeping team, manage schedules and inventories, and partner with care and sales teams to prioritise tasks.

The role requires prior housekeeping experience, strong organisational skills, and excellent communication to maintain high standards in a care setting. A supportive benefits package accompanies a full-time, on-site position.

Qualifications

• Experience in a housekeeping or cleaning role.
• Organised with strong attention to detail.
• Ability to work on your own initiative and as part of a team.
• Excellent communication and customer service orientation.

Responsibilities

• Allocate cleaning areas and monitor quality of work.
• Maintain cleaning schedules including spring and deep cleans.
• Audit and stock checks to ensure supplies.
• Manage housekeeping resources to minimise waste.
• Operate the housekeeping portable DECT phone and respond to calls.
• Ensure safe operation and storage of equipment.
• Train new staff per procedures and policies.
• Coordinate with Line Manager, Sales and Village Advisors.
• Clean residents' rooms, bathrooms, and communal areas.
• Abide by Health & Safety and COSHH requirements.
• Maintain clean storage rooms and trolleys; report hazards.

Skills

Team management

Cleaning operations

Care environment knowledge

Health and safety COSHH

Flexible / self-motivated

Strong communication

Job description

Providing more than just retirement living, Richmond Villages offer an aspirational lifestyle to our residents and our first-class accommodation requires a first-class service. As the Head Housekeeper at Richmond Village Willaston, you'll ensure all areas of the village are clean, tidy, and presentable, contributing to the comfort and well‑being of our residents and visitors.

What your typical day involves

• Allocating areas of cleaning for each Housekeeper fairly and monitoring the quality of their work
• Ensuring all schedules for cleaning, including spring and deep cleaning are maintained
• Carrying out audits, maintaining records and performing weekly stock takes to ensure adequate supplies are available
• Managing the housekeeping resources efficiently, minimising loss and wastage of supplies
• Managing all housekeeping matters, you'll carry the housekeeping portable DECT phone ensuring that all calls are answered promptly, and appropriate action is taken
• Ensuring all housekeeping staff operate equipment safely and that equipment is maintained and stored properly
• Training new staff in accordance with company procedures and policies
• Working closely with your Line Manager, the Sales department, and Village Advisors, you'll ensure all arrivals, Richmond Retreats and sales functions are prioritised and dealt with efficiently
• Cleaning residents' rooms, bathrooms, and all communal areas including staff areas within the village
• Adhering to Health and Safety requirements and COSHH always
• Ensuring that rubbish bins are emptied, rubbish is appropriately disposed of and that all storage rooms and housekeeping trolleys are clean and tidy
• Remaining vigilant around the village to ensure all areas are clean, reporting all maintenance and safety hazards

With previous experience in a housekeeping or cleaning role, you understand the importance of working to high standards and maintaining a safe working environment. Experience of managing a team, using cleaning substances, operating cleaning equipment and knowledge of a care environment would be advantageous. Organised and self‑motivated with the ability to work on your own initiative, you have a keen eye for detail and take pride in your work. With strong communication skills, you're sensitive to the needs of others and flexible in your approach when working as part of a team.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Free meal with every shift
• Holidays - 20 days + Bank Holidays
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• We offer a range of Bupa pension plans - Find out more on our career site
• Parental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time