Head Housekeeper

Bupa; Nantwich; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free meal with every shift

20 days holidays + BH

Pension plans

Job summary

Richmond Village Willaston, part of Bupa, is seeking a Head Housekeeper to lead the village housekeeping team and uphold first-class cleanliness for residents and visitors. You will allocate tasks, manage schedules, train staff, and work closely with managers to prioritise arrivals, retreats, and sales activities.

The role requires experience in housekeeping and team supervision, with a focus on safety, COSHH, and high standards of care. A supportive benefits package is included.

Qualifications

• Experience in housekeeping or cleaning roles.
• Experience in managing a team is advantageous.
• Knowledge of care environment is beneficial.
• Organised and self-motivated with attention to detail.

Responsibilities

• Allocate cleaning areas and monitor quality of work.
• Maintain cleaning schedules includingSpring and deep cleans.
• Conduct audits and weekly stock takes for supplies.
• Manage housekeeping resources to minimise waste.
• Operate and maintain housekeeping equipment safely.
• Train new staff according to procedures.
• Coordinate with Line Manager, Sales, and Village Advisors for arrivals and events.
• Clean residents' rooms, bathrooms, and all communal areas.
• Uphold Health and Safety and COSHH compliance.
• Ensure storage rooms and trolleys are tidy; report hazards.

Skills

Housekeeping

Team management

Attention to detail

Health & Safety

COSHH

Tools

DECT phone

Job description

Providing more than just retirement living, Richmond Villages offer an aspirational lifestyle to our residents and our first-class accommodation requires a first-class service. As the Head Housekeeper at Richmond Village Willaston, you'll ensure all areas of the village are clean, tidy, and presentable, contributing to the comfort and well‑being of our residents and visitors.

What your typical day involves

• Allocating areas of cleaning for each Housekeeper fairly and monitoring the quality of their work
• Ensuring all schedules for cleaning, including spring and deep cleaning are maintained
• Carrying out audits, maintaining records and performing weekly stock takes to ensure adequate supplies are available
• Managing the housekeeping resources efficiently, minimising loss and wastage of supplies
• Managing all housekeeping matters, you'll carry the housekeeping portable DECT phone ensuring that all calls are answered promptly, and appropriate action is taken
• Ensuring all housekeeping staff operate equipment safely and that equipment is maintained and stored properly
• Training new staff in accordance with company procedures and policies
• Working closely with your Line Manager, the Sales department, and Village Advisors, you'll ensure all arrivals, Richmond Retreats and sales functions are prioritised and dealt with efficiently
• Cleaning residents' rooms, bathrooms, and all communal areas including staff areas within the village
• Adhering to Health and Safety requirements and COSHH always
• Ensuring that rubbish bins are emptied, rubbish is appropriately disposed of and that all storage rooms and housekeeping trolleys are clean and tidy
• Remaining vigilant around the village to ensure all areas are clean, reporting all maintenance and safety hazards

With previous experience in a housekeeping or cleaning role, you understand the importance of working to high standards and maintaining a safe working environment. Experience of managing a team, using cleaning substances, operating cleaning equipment and knowledge of a care environment would be advantageous. Organised and self‑motivated with the ability to work on your own initiative, you have a keen eye for detail and take pride in your work. With strong communication skills, you're sensitive to the needs of others and flexible in your approach when working as part of a team.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Free meal with every shift
• Holidays - 20 days + Bank Holidays
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• We offer a range of Bupa pension plans - Find out more on our career site
• Parental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time