Head Housekeeper

TN United Kingdom; Matlock; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated manager to drive profitability and operational excellence. In this role, you will oversee staff recruitment, training, and performance management while ensuring compliance with health and safety standards. You will have the opportunity to implement innovative strategies to enhance productivity and maintain high cleanliness standards. This position offers a personal development plan and recognition for your contributions, making it a fantastic opportunity for those looking to grow in their careers. Join a team that values professionalism and strives for excellence in every aspect of its operations.

Benefits

Personal Development Plan

Workplace Pension Scheme

Recognition and Awards

Up to 28 Days Paid Holidays

Qualifications

• Experience managing staff and budgets effectively.
• Strong problem-solving skills to address operational issues.

Responsibilities

• Maximize profitability through effective management of wages and overheads.
• Ensure quality staff recruitment and adherence to company policies.

Skills

Leadership Skills

Staff Recruitment

Training and Development

Problem-Solving

Budget Management

Education

Experience in Management

Professional Interviewing Techniques

Job description

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Role Overview

To maximize profitability of the site through achieving PR targets, wages, cleanliness standards, overheads, and other business and financial targets. To ensure site consistency through quality staff recruitment and training, demonstrating effective leadership skills, and adherence to all policies and procedures.

Reports directly to: Multi-site HHK/District manager.

Join us and you will receive:

• A personal development plan to support your induction and a learning & development framework towards your career with the company.
• Automatic Enrolment into a workplace pension scheme.
• Recognition, Incentives, and Awards.
• Up to 28 days paid holidays.

Commercial responsibilities:

• Manage wages in line with productivity targets, review projections regularly for accurate scheduling, and organize workload and staff effectively.
• Manage PR performance and implement improvements as needed.
• Manage management hours within the budget.
• Control overheads by reviewing orders against the budget.
• Maintain cleanliness standards according to client expectations and customer feedback to ensure satisfaction.

Business responsibilities:

• Ensure timely adherence to all company systems and procedures.
• Recruit quality staff using company systems and professional interviewing techniques to maintain headcount.
• Provide professional training to meet job requirements.
• Regularly brief staff on key performance areas.
• Communicate with clients regularly and review feedback daily.
• Ensure all SLAs are delivered.
• Use a problem-solving approach to address issues proactively.
• Take a hands-on approach when necessary to achieve results.
• Maintain a professional relationship with clients at all times.

Key responsibilities:

• Meet all legal standards.
• Ensure health and safety requirements are met according to HASAWA standards.
• Guarantee staff and property security through adherence to policies.
• Project a professional image and follow uniform policies.
• Ensure staff meet performance standards.
• Adopt a zero-tolerance approach to performance issues.
• Follow all personnel policies and procedures.
• Perform any other duties as directed by the company.