Head Housekeeper

LJ Recruitment; Chester; On-site; GBP 33,000; Full time

Job summary

A leading provider of outsourced housekeeping services seeks an experienced Head Housekeeper in Chester. The role involves managing housekeeping operations, ensuring service excellence, and leading a motivated team to maintain high standards, alongside developing team members professionally in a fast-paced environment.

Benefits

Private medical insurance

Early wage access

5.6 weeks holiday (pro-rata)

Comprehensive training and development

Career progression opportunities

Retail discounts

Mental health support

Workplace pension scheme

Life insurance after qualifying period

Qualifications

• Proven experience as a Head Housekeeper or in a supervisory role.
• Strong leadership skills with a focus on team motivation.
• Confident using IT systems for scheduling and reporting.

Responsibilities

• Lead and manage the housekeeping team to meet high service standards.
• Monitor site budgets and contribute to cost efficiency.
• Conduct regular room and floor inspections for quality assurance.

Skills

Leadership

Communication

Team Management

Training Delivery

Health and Safety Compliance

Job description

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Head Housekeeper - Chester
£33,000 per annum
Delivering Exceptional Housekeeping Standards

A leading provider of outsourced housekeeping services to hotels across the UK is seeking an experienced Head Housekeeper to manage operations at a busy site in Chester. The successful candidate will take ownership of the housekeeping function, ensuring exceptional cleanliness, team performance, and compliance with operational standards.

This is an exciting opportunity to lead a motivated team, develop people, and contribute to a high-quality guest experience in a fast-paced, professional environment.

Role Overview:
The Head Housekeeper is responsible for the smooth and efficient running of the housekeeping department. This includes managing a team, ensuring quality and safety standards, delivering training, and achieving performance and budget targets.

Key Responsibilities:

Lead, manage, and inspire the housekeeping team to meet high service standards.

Build and maintain strong working relationships with hotel management and staff.

Conduct regular room and floor inspections to ensure consistent quality.

Monitor site budgets and contribute to cost efficiency.

Report weekly performance updates to the Operations Manager.

Oversee recruitment, training, and development of the on-site team.

Ensure team members are trained, productive, and supported through coaching and mentoring.

Maintain full compliance with health, safety, and company policies.

Promote professionalism, reliability, and a positive team culture.

Candidate Profile:

Proven experience as a Head Housekeeper or similar supervisory role in hospitality.

Strong leadership skills with a track record of developing and motivating teams.

Excellent communication abilities, both written and verbal.

Confident using IT systems for scheduling, reporting, and team management.

Skilled in delivering training and maintaining health and safety standards.

Flexible, proactive, and approachable, with a professional attitude and a sense of humour.

Salary & Benefits:

£33,000 salary per annum

Private medical insurance, including cover for pre-existing conditions

Early wage access available

5.6 weeks holiday (pro-rata based on hours worked)

Comprehensive training and ongoing development

Career progression opportunities

Discounts with major retailers

Access to confidential mental health and wellbeing support

Workplace pension scheme (eligibility applies)

Life insurance after qualifying period

Apply Now
This is a fantastic opportunity for a skilled housekeeping professional to step into a leadership role and drive standards at a well-established hospitality site in Chester. Applicants should be passionate about service quality, team success, and operational excellence.