Head Door Supervisor – Barbara’s Bier Haus – Southampton Southampton

Bridgegate Security Limited; Southampton; On-site; GBP 20,457 - 29,136; Full time

Benefits offered by this job

Competitive pay

Regular hours

Professional environment

Job summary

Bridgegate Security Limited is seeking a Head Door Supervisor for their new Bonnie Rogue’s venue in Bristol. This critical role requires strong leadership skills to manage a busy front-of-house environment while ensuring exceptional safety and customer service.

You will lead the security team, handle incidents, and maintain compliance with licensing objectives. Offering competitive pay at £18 per hour for 42+ hours weekly and a professional working environment, this is a long-term opportunity for the right candidate.

Qualifications

• Previous experience in a Head Door Supervisor or senior security role.
• Strong leadership, communication, and decision-making skills.
• Experience working within busy nightlife or late-night hospitality venues.

Responsibilities

• Lead, organise, and supervise the venue’s door supervision team.
• Ensure the safety and welfare of customers, staff, and contractors.
• Handle incidents, refusals, and conflict situations professionally.

Skills

Leadership skills

Communication skills

Decision-making skills

Conflict management

Customer service skills

Education

Valid SIA Door Supervisor Licence

Experience in senior security role

Job description

This is a key leadership role suited to an individual with proven experience within the nightlife and hospitality sector, capable of managing a busy front-of-house environment while maintaining exceptional standards of safety, professionalism, and customer service.

As Head Door Supervisor, you will take responsibility for overseeing all door operations, leading the security team, handling incidents effectively, and ensuring the venue maintains a safe, welcoming, and controlled atmosphere at all times.

Key Responsibilities

• Lead, organise, and supervise the venue’s door supervision team
• Ensure the safety and welfare of customers, staff, and contractors
• Oversee venue entry procedures, queue management, and ID checks
• Handle incidents, refusals, and conflict situations professionally
• Maintain a strong visible presence throughout operating hours
• Liaise effectively with venue management, emergency services, and local authorities where required
• Ensure compliance with licensing objectives and venue policies
• Complete incident reporting and maintain accurate records
• Deliver a high standard of professionalism and customer interaction at all times

Qualifications

• Valid SIA Door Supervisor Licence
• Previous experience in a Head Door Supervisor or senior security role
• Strong leadership, communication, and decision‑making skills
• Experience working within busy nightlife or late-night hospitality venues
• Excellent conflict management and de‑escalation ability
• Professional appearance and reliable work ethic
• Ability to remain calm and effective under pressure

What We Offer

• Competitive pay at £18 per hour
• 42+ hours available every week
• Consistent work across a 7-day operation
• Opportunity to be part of the launch and long-term growth of a new Bonnie Rogue’s venue in Bristol
• Professional working environment with supportive management
• Long-term opportunity for the right candidate