Head Door Person

Safecrowds Group Ltd; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

GuardPass Limited is seeking a Head Door Supervisor to lead a nightclub team, uphold safety, and ensure top‑notch customer service for our clients.

You will manage door staff, coordinate with Head Office and clients, ensure licensing compliance, and maintain a calm, professional environment during busy periods. You will also assist with recruitment and training to develop your team.

Essential: a valid SIA Door Supervisor Licence and at least 5 years’ Head Door Nightclub experience.

Qualifications

• Valid SIA Door Supervisor Licence.
• Minimum 5 years Head Door Nightclub experience.

Responsibilities

• Lead and manage a team of door staff to uphold service and safety standards.
• Log reports and clock in/out using tablets and phones.
• Ensure licensing regulations and venue policies compliance.
• Monitor safe environment for customers, staff and property.
• Attend meetings and training days for team development.
• Recruit door staff and conduct interviews.
• Act as bridge between Head Office, client and team to cascade information.
• Manage conduct issues, including lateness, uniform, breaks and policy breaches.
• Develop team through open conversations and appraisals.

Skills

Team management

Effective communication

Security operations

Calm under pressure

Job description

The Head Door Supervisor is a SAFECROWDS GROUP ambassador who champions a culture of togetherness between the team and our clients, and they will encourage all workers to be the best version of themselves. They will promote a safe, engaging workplace for their team and consistently demonstrate high levels of integrity in all areas of their work.

RESPONSIBILTIES

• Lead and manage a team of experienced door staff and ensure that they consistently uphold the highest standards of customer service and safety.
• Make use of company equipment such as tablets and work phones to effectively manage your team; for example, clocking in and out of shift, logging reports, contacting staff who are late to shift.
• Collaborate with your team and the client to ensure compliance with licensing regulations and venue-specific policies.
• Monitor and maintain a safe and secure environment for customers, staff, and property.
• Ensure that your team conduct all of their duties diligently and in accordance with relevant SIA regulations.
• Maintain constant vigilance to identify potential threats, unauthorised entry, or suspicious behaviour, and take the necessary actions to address them.
• Handle customer inquiries and concerns in a courteous and professional manner
• Prevent and manage conflicts or disturbances effectively, ensuring a calm and safe atmosphere.
• Report incidents and write detailed incident reports as required; including carrying out further investigations where reports are missing information or detail.
• Support with recruiting door staff and stewards; including scheduling and holding interviews.
• Act as the bridge between Head Office, the client and the team to ensure all information is cascaded effectively.
• Managing any conduct issues that arise within the team during the shift in a direct and fair way, linking in with the Operations Manager or HR team as required. For example, lateness, uniform, staff being on position, breaks, breaching customer policies.
• Developing your team through open, honest conversations, and conduct employee appraisals.
• Attend all meetings and training days arranged by SAFECROWDS for the development of you and your team.

BEHAVIOURS

• You are able to communicate effectively, both verbally and in writing, with your team, clients and the authorities.
• You have experience of managing a team of at least 5 people.
• You can demonstrate your security expertise through your operational excellence and industry know-how.
• You are able to remain calm and adapt when working in high-pressure situations.
• You have a strong sense of responsibility and accountability.

REQUIREMENTS

• A valid SIA Door Supervisor License

Job Types: Full-time, Permanent

Experience:

• Head Door Nightclub: 5 years (required)

Licence/Certification:

• SIA Door Supervisor License (required)

Work Location: In person