Head/Director of Existing Customer Strategy

Harnham; Greater London; On-site; GBP 100,000 - 160,000; Full time

Benefits offered by this job

Contributory pension scheme

Job summary

A leading consumer lending firm is seeking a Head/Director of Existing Customer Strategy in London. The role involves enhancing customer strategies and managing a small Credit Risk team. Ideal candidates will have substantial experience with credit cards, leadership in existing customer strategies, and familiarity with SQL. This position offers competitive compensation ranging from £100,000 to £160,000, alongside a contributory pension scheme.

Qualifications

• Experience in leading customer strategies related to credit limits and repricing.
• Ability to assess and enhance performance in lending policies.

Responsibilities

• Develop and build out existing customer strategy and function.
• Assess existing customer strategies to improve performance.
• Communicate closely with senior members and lead a small team.

Skills

Experience working with Credit Cards

Leading Existing Customer Strategy

Experience working with SQL

Prior experience managing a team

Job description

Head/Director of Existing Customer Strategy

LONDON

THE COMPANY

This role is with an exciting business in the consumer lending space. They have grown significantly over the past few years and are well established and set for the future. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business.

THE ROLE

• Developing and building out the existing customer strategy and wider function
• Assessing existing lending policies and customer strategies to enhance performance
• Work and communicate closely with senior members and other teams within the business whilst leading a small Credit Risk team
• Work closely with stakeholders and the C‑suite to drive the future direction of the business

YOUR SKILLS AND EXPERIENCE

• Experience working with Credit Cards is essential
• Prior experience leading Existing Customer Strategy (credit limit increase/decreases, repricing, cross‑sell, etc.)
• Experience working with SQL
• Prior experience managing a team

SALARY AND BENEFITS

• Up to £100,000–160,000 base salary depending on level
• Contributory pension scheme

HOW TO APPLY

Please register your interest by sending your CV to Rosie Walsh through the ‘Apply’ link.

SENIORITY LEVEL

• Director

EMPLOYMENT TYPE

• Full‑time

JOB FUNCTION

• Analyst
• Industry: Banking

LOCATION

• London, England, United Kingdom