Head Concierge

Vita Group; Greater Manchester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Holidays 22 days

Birthday day off

Perkbox access

Royal London Pension (3% + 5%)

Parties & events

Recognition programmes

Career development

24/7 EAP

Job summary

Vita Uhaus in Manchester is seeking a dynamic Head Concierge to oversee daily operations of our premium residential property. You will lead a team to deliver exceptional guest experiences, coordinate maintenance, and ensure safety and compliance across the building.

The role requires a hands-on leader with a luxury-brand mindset, flexible shifts, and a strong focus on customer satisfaction. Salary is £30,000 per year, plus KPI bonuses and generous benefits.

Qualifications

• Licensed to lead teams with strong interpersonal skills.
• Hands-on attitude with clear communication and people management.
• Experience delivering premium/luxury brand service.
• Strategic thinker with ability to plan long-term improvements.
• Willingness to work rotating shifts including weekends and early/late starts.

Responsibilities

• Lead a team to deliver high-level customer service with empathy and effective communication.
• Manage tenant enquiries, address complaints, resolve disputes and maintain relationships.
• Coordinate repairs and maintenance with operatives and contractors; ensure timely completions.
• Enforce health, safety and compliance rules across the property.
• Act as primary point of contact for emergencies and coordinate actions as needed.
• Assist with marketing vacant studios and managing leasing processes; organise community events.

Skills

Team leadership

Hands-on attitude

Luxury brand ambassador

Strategic thinker

Flexible shifts

Job description

Manchester, Circle Square

Salary

£30,000 per annum, plus KPI related bonus and generous benefits (please see below).

Contract

Permanent, full-time. A minimum commitment of 42.5 hours per week

Required Days of Work

A combination of weekdays and weekends, flexibility is required throughout the week

Working Hours

Varied shift patterns, between the hours of 7am - 10pm. Full flexibility required.

Overtime

We offer overtime opportunities to support both planned and unplanned shift cover. These additional hours help us maintain the exceptional service and support our residents expect.

Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3.

Vita Uhaus are redesigning how our residents live in the city. Spaces are created to transform work/life balance and our services take care of the finer details, so residents enjoy more of each day effortlessly. We’re seeking a dynamic and organised Head Concierge to support with the day-to-day operations of our residential property and ensure a safe, welcoming environment for all.

Our Head Concierge

This is a critical and highly visible role within Vita Uhaus with a responsibility to ensure our buildings, services and amenities run smoothly meeting our premium and luxury brand standards. Supporting our Assistant & General Manager in leading a team of, our Head Concierge deliver exceptional customer service, strong leadership, whilst streamlining best practice for optimal service and delivery.

• Leadership – Collaborate with the General Manager to motivate the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results
• Tenant Management – Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests.
• Maintenance Oversight - Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works.
• Health & Safety/Compliance - Enforce building rules and regulations, ensuring adherence to laws and safety standards.
• Emergency Response – A primary of contact for emergencies, coordinating necessary actions during critical situations
• Marketing & Event Management - Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphere

Who We’re Looking For

Vita Uhaus delivers a luxury, all-encompassing residential experience. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. Our Head Concierge play a critical role ensuring seamless operations and effective leadership. We are looking for:

Mandatory Criteria

• An experienced and accomplished team leader with excellent interpersonal skills and the ability to motivate, inspire and provide leadership.
• A hands-on attitude, combined with strong communication and people management skills.
• A luxury brand ambassador with experience delivering a premium / luxury brand service or product
• A strategic thinker
• Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week and 1 weekend in 3.

We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Uhaus. We only recruit the best of the best who pride themselves on making our resident’s experience premium & luxurious.

Why work for us

Benefits

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

• Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata)
• Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata)
• Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
• Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
• Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
• Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
• Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
• Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Important

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.