Head Concierge

The Hari; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A stylish luxury hotel in Belgravia seeks a Head Concierge to lead the concierge team and ensure exceptional service. The role demands strong leadership, attention to detail, and a passion for customer service. Join a team committed to sustainability and innovation.

Benefits

Competitive salary and excellent benefits package

Chiropodist Services

Complimentary Sweets & Drinks

Employee Recognition Program

Food & Beverage Discounts

Lunch & Laundry Services

Excellent Training & Development

Supportive work environment

Qualifications

• Previous experience as a Head Concierge or senior front-of-house role in luxury hotel.
• Strong leadership and interpersonal skills.

Responsibilities

• Oversee and manage the concierge team, ensuring smooth operations.
• Deliver exceptional front-of-house service to residents and guests.
• Handle guest requests and maintain strong relationships with service providers.

Skills

Leadership

Customer Service

Communication

Organizational Abilities

Job description

About the Hotel

The Hari is a stylish 5* Luxury Hotel in the heart of Belgravia. The areas of Chelsea, Kensington, and Knightsbridge. A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover. Our service culture is a link between the traditions of the past and our path to the future. The Hari is committed to environmental and social sustainability, providing guests with an eco-friendly stay. We are proud to hold Silver Accreditation by Earth Check Certified, ranked as the 7th Most Sustainable Hotel in the World (Tripadvisor Travellers’ Choice Awards 2024), and be a member of the NOW Force for Good Alliance. Since July 2024, we’ve also been running on 100% renewable electricity through our partnership with NPower.

By joining The Hari, you’ll become part of a team that values sustainability, innovation, and responsibility, helping us create meaningful experiences for our guests while protecting the planet for future generations.

About the role

As Head Concierge, you will be our guests' and visitors' first point of contact. You will play a key role in managing the concierge team, coordinating daily operations, and delivering a seamless, five-star service experience. This is a hands-on position that requires leadership, attention to detail, and a genuine passion for customer service.

Key Responsibilities:

·Oversee and manage the concierge team, ensuring smooth day-to-day operations

·Deliver an exceptional front-of-house service to all residents and guests

·Handle guest requests, bookings, deliveries, and any concerns with professionalism and efficiency

·Maintain strong working relationships with external service providers

·Monitor the appearance, cleanliness, and safety of the lobby and common areas

·Prepare reports and manage administrative tasks as required

·Train, support, and mentor new team members

About You

·Previous experience as a Head Concierge or senior front-of-house role, ideally within the luxury hotel or hospitality environment

·Strong leadership and interpersonal skills

·Excellent communication and organisational abilities

·Calm under pressure with a proactive and solution-focused approach

·Immaculate personal presentation

What do we offer?

·Competitive salary and excellent benefits package

·Chiropodist Services – Take care of your well-being with professional foot care.

·Complimentary Sweets & Drinks – Enjoy treats during your shift.

·Employee Recognition Program – We celebrate and reward your hard work.

·Food & Beverage Discounts – 50% off on F&B purchases.

·Lunch & Laundry Services – Provided for your convenience.

·Excellent Training & Development – Grow your skills and progress in your career

·A supportive and dynamic work environment within a luxury hotel setting.

If this sounds like you and you are passionate about providing outstanding customer service to guests and are determined, hardworking, we would like to hear from you