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The Gantry London, Curio Collection by Hilton, is part of the Cairn Group family and is seeking a Head of Department who can lead teams to deliver outstanding guest experiences and drive service standards. This role focuses on creating a welcoming environment, supporting colleagues’ growth, and maintaining operational excellence across the hotel.
As a key leader, you will nurture guest satisfaction, build strong relationships with colleagues and guests, and help shape a culture that enables
Location: The Gantry London, Curio Collection by Hilton
At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people.
We're looking for an inspiring and people-focused Head of Department to join our team. Whether you're leading your department, supporting guest satisfaction or helping colleagues perform at their best, you'll play an important part in creating experiences that guests remember.
Every day is different, but every day you'll have the opportunity to make a positive impact. You will:
Lead and inspire a team that delivers exceptional guest experiences.
Create a welcoming environment where guests feel valued.
Support the development and growth of team members.
Drive service standards and operational excellence.
Build positive relationships across the hotel.
Help shape a culture where people can perform, grow and succeed.
We're looking for people who:
Are passionate about hospitality and guest experience.
Enjoy supporting and developing others.
Lead by example and take ownership.
Build positive relationships with colleagues and guests.
Thrive in a fast-paced environment.
Want to continue developing their leadership career.
If you enjoy creating exceptional experiences and helping teams perform at their best, we'd love to hear from you.
Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose.
At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us.
As part of the Cairn team, you'll enjoy:
Discounted stays across our hotels and venues
Food, beverage, spa and leisure discounts
Access to retail, entertainment and lifestyle discounts
Leadership and career development programmes
Long service awards recognising your commitment and contribution
Employee Assistance Programme offering confidential support whenever you need it
Health Care Cash Plan
Wellbeing resources and support
Opportunities to develop and progress across our diverse hospitality portfolio
We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're starting your career or taking the next step in leadership, Cairn Group offers the opportunity to build a career with purpose, alongside a team that's stronger together.
The Gantry London, Curio Collection by Hilton is an award-winning urban resort and design-led hotel in the heart of Stratford, East London. Contemporary design, art and vibrant social spaces run throughout the hotel, alongside destination dining, rooftop experiences and dedicated spaces for meetings and events, all moments from Queen Elizabeth Olympic Park.
Join us and help create exceptional experiences every day.