Head Cashier

The Rank Group plc; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Rank Group plc is seeking a Head Cashier to lead our casino cash desk with precision and integrity. You will oversee transactional accuracy, enforce security procedures, and set the standard for service at the tills.

This role requires night shifts and weekend flexibility in a 24/7 casino environment. You will manage a high-performing team, ensure compliance with Gambling Commission rules, and deliver outstanding customer experiences while maintaining strict cash controls.

Qualifications

• Proven track record of precise cash handling.
• Solid knowledge of all cash desk procedures and legislation.
• Experience leading a high-performing team.
• Must hold a Gambling Commission PFL licence.
• Excellent communication and customer engagement skills.

Responsibilities

• Lead cash desk operations with a focus on security and compliance.
• Uphold company procedures and security measures while delivering excellent customer service.
• Drive transactional accuracy and efficient cash management.
• Inspire and manage a high-performing team across shifts, including nights and weekends.

Skills

Accurate transactions

Cash desk laws

Team leadership

Gambling Commission licence

Strong communication

Job description

In the dynamic role of a Head Cashier, your responsibilities stretch far beyond the processing of transactions. Your adept leadership at the cash desk is paramount, requiring a steadfast adherence to the company's security measures while simultaneously prioritising customer satisfaction. With a blend of precision in cash management and a flair for exceptional customer service, you’ll set the standard. This multifaceted position demands a unique blend of vigilance, empathy, and unwavering commitment to excellence.

Skills & Experience Needed:

• A history of accurate transactional work as a Cashier.
• A strong understanding and familiarity with all legislation and procedures relating to the cash desk.
• Experience leading a high performing team.
• A current PFL licence issued by the Gambling Commission
• Fantastic communication and social skills to ensure you excite and entertain all customers at all times.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.