Head Cashier

Rank Group; Cardiff; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

24/7 casino environment

Night shifts & weekends

Job summary

The Rank Group is seeking a Head Cashier in Cardiff to lead the cash desk with precision, uphold security standards, and prioritise customer satisfaction. You will set the standard for accurate cash handling and service delivery in a fast-paced casino environment.

This role requires savvy leadership, a thorough understanding of cash desk procedures, and the ability to excite and entertain customers while maintaining compliance and safety across shifts.

Qualifications

• Accurate transactional work as a Cashier.
• Familiar with all cash desk legislation and procedures.
• Experience leading a high performing team.
• PFL licence issued by the Gambling Commission.
• Excellent communication and social skills to engage customers.

Responsibilities

• Lead the cash desk with a focus on accuracy and security.
• Ensure compliance with all cash desk legislation and procedures.
• Drive customer satisfaction through outstanding service and safety.
• Oversee a high performing team and model best practices.

Skills

Accurate cashiering

Cash desk legislation

Team leadership

Gambling Commission PFL licence

Excellent communication

Job description

In the dynamic role of a Head Cashier, your responsibilities stretch far beyond the processing of transactions.

Your adept leadership at the cash desk is paramount, requiring a steadfast adherence to the company's security measures while simultaneously prioritising customer satisfaction.

With a blend of precision in cash management and a flair for exceptional customer service, you’ll set the standard.

This multifaceted position demands a unique blend of vigilance, empathy, and unwavering commitment to excellence.

Skills & Experience Needed:

• A history of accurate transactional work as a Cashier.
• A strong understanding and familiarity with all legislation and procedures relating to the cash desk.
• Experience leading a high performing team.
• A current PFL licence issued by the Gambling Commission
• Fantastic communication and social skills to ensure you excite and entertain all customers at all times.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.