Head Cashier

Grosvenor Casinos Limited; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Job summary

Grosvenor Casinos Limited cherche un Head Cashier pour superviser l'équipe de caissiers et garantir une expérience client exceptionnelle. Ce rôle dynamique, intégrant gestion des transactions et leadership, exige des compétences solides en gestion et en communication, tout en respectant les normes de sécurité strictes du casino. Flexibilité requise pour travailler dans un environnement 24/7.

Qualifications

• Expérience en caissier avec des antécédents de travail précis.
• Compréhension des législations concernant le poste de caisse.
• Compétences de communication exceptionnelles.

Responsibilities

• Gérer les transactions et assurer la satisfaction client.
• Former et encadrer l'équipe de caissiers.
• Maintenir la sécurité au sein de l'environnement de jeu.

Skills

Précision dans le travail transactionnel

Compétences en communication

Capacité à travailler sous pression

Gestion d'équipe

Education

Licence PFL délivrée par la Gambling Commission

Tools

Système informatique de caisse

Job description

Job Description

In the dynamic role of a Head Cashier, your responsibilities stretch far beyond the processing of transactions. Your adept leadership at the cash desk is paramount, requiring a steadfast adherence to the company's security measures while simultaneously prioritising customer satisfaction.

With a blend of precision in cash management and a flair for exceptional customer service, you’ll set the standard. You’ll be a mentor—coaching, motivating, and nurturing your team will be essential for fostering a vibrant, engaged workforce. This multifaceted position demands a unique blend of vigilance, empathy, and unwavering commitment to excellence.

Qualifications

• A history of accurate transactional work as a Cashier to act as a role model to other cashiers.
• A strong understanding and familiarity with all legislation, codes and procedures relating to the cash desk to act as a point of reference for cashier training and queries and to conduct cash desk competency interviews
• A thorough understanding of the cash desk computer system
• A current PFL licence issued by the Gambling Commission
• Fantastic communication and social skills to ensure you excite and entertain all customers at all stages

Additional Information

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Cashier Experience needed
Shift flexibility required
10 hour shifts

Candidates must be 18 years of age or older and have the legal right to work in the UK.