Head Cashier

The Rank Group; Birmingham; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading company in the UK casino sector is seeking a Head Cashier to join their vibrant team in Birmingham. The role encompasses a blend of cash management and customer service, requiring leadership qualities and strong communication skills. Ideal candidates will have a current PFL licence and a proven track record in cashier roles. Join us in creating a memorable environment for our guests!

Benefits

Hourly pay rate of £13.36

Share of uncapped tips

Premium Pay Night Allowance

Paid breaks

28 days holiday entitlement

Nest Pension Scheme with 3% contribution

Life Insurance coverage

Long Service Awards

Online learning access

Free team uniform

Retail Discount Scheme

Employee Assistance Programme

Food and Soft Drinks Discounts

Qualifications

• History of accurate transactional work as a Cashier.
• Strong understanding of cash desk procedures for training.
• Experience in a fast-paced cash handling environment.

Responsibilities

• Oversee transactions with adherence to security measures.
• Mentor and motivate cash desk team members.
• Ensure exceptional customer service and satisfaction.

Skills

Cash Management

Customer Service

Leadership

Communication

Education

Current PFL licence issued by the Gambling Commission

Tools

Cash desk computer system

Job description

Company Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As a valued team member, you'll receive the following benefits:

• Hourly pay rate of £13.36 per hour
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional £1 per hour after midnight
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Nest Pension Scheme: We contribute 3% to your pension.
• Life Insurance:Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

In the dynamic role of a Head Cashier, your responsibilities stretch far beyond the processing of transactions. Your adept leadership at the cash desk is paramount, requiring a steadfast adherence to the company's security measures while simultaneously prioritising customer satisfaction.

With a blend of precision in cash management and a flair for exceptional customer service, you’ll set the standard. You’ll be a mentor—coaching, motivating, and nurturing your team will be essential for fostering a vibrant, engaged workforce. This multifaceted position demands a unique blend of vigilance, empathy, and unwavering commitment to excellence.

Qualifications

• A history of accurate transactional work as a Cashier to act as a role model to other cashiers.
• A strong understanding and familiarity with all legislation, codes and procedures relating to the cash desk to act as a point of reference for cashier training and queries and to conduct cash desk competency interviews
• A thorough understanding of the cash desk computer system
• A current PFL licence issued by the Gambling Commission
• Fantastic communication and social skills to ensure you excite and entertain all customers at all stages

Additional Information

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Cashier Experience needed
Shift flexibility required
10 hour shifts

Candidates must be 18 years of age or older and have the legal right to work in the UK.