Head Butler

45 Park Lane; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Un prestigieux hôtel londonien, récemment reconnu parmi les meilleurs lieux de travail, recherche un Head Butler passionné. Ce poste unique offre l'occasion de créer des expériences mémorables pour les clients tout en lider une équipe et en garantissant un service d'excellence. L'opportunité d'apprendre et de se développer professionnellement au sein d'une entreprise qui valorise la diversité et l'inclusion est au cœur de cette mission.

Benefits

Séjours gratuits dans les hôtels Dorchester Collection

Réduction de 50% sur la nourriture et les boissons

Contributions au régime de retraite

Opportunités de formation et de développement

Événements sociaux et célébrations

Soutien au bien-être

Qualifications

• Expérience en tant que Responsable ou Assistant Responsable Butler dans un hôtel boutique à Londres.
• Compétences exceptionnelles en service à la clientèle.
• Capacité à travailler de manière autonome et en équipe.

Responsibilities

• Former, recruter et motiver une équipe de butlers.
• Accueillir les invités et préparer les suites.
• Collaborer avec les différents départements pour assurer un service impeccable.

Skills

Leadership

Service personnalisé

Communication

Travail d'équipe

Étiquette professionnelle

Education

Formation en hôtellerie de luxe

Job description

Join us as a Head Butler at 45 Park Lane, recently recognized as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and 2025. We strive to build a culture of inclusiveness, reflected in our values of passion, personality, respect, teamwork, and creativity. We believe diverse perspectives enrich our culture and drive our success.

We care about your career and are known for having the best people in the industry. As a Head Butler, you will have a unique opportunity to excel in your field, learning from colleagues and through our award-winning learning academy to achieve high standards of craft, service, and leadership.

What you'll do

As a Head Butler, you will create memorable and personalized experiences for our guests, including:

• Training, recruiting, and motivating a team of butlers to deliver service excellence.
• Welcoming guests, handling in-room check-ins, and preparing suites to perfection.
• Providing personalized guest service, anticipating and fulfilling guest requests with discretion and attention to detail.
• Collaborating with departments such as Housekeeping, Room Service, and Concierge to ensure seamless service and updated guest profiles.
• Possessing excellent knowledge of the hotel, facilities, and local attractions to enhance guest experiences.
• Ensuring every interaction reflects The Dorchester’s warmth, precision, and care.

This role operates on a seven-day rota with three shifts: morning (07:00–15:45), middle (10:00–18:45), and late (14:30–23:15). You will have two days off weekly and work on bank holidays as part of the schedule.

What you'll bring

Essential Skills and Experience

• Experience as a Butler Manager or Assistant Butler Manager in a London boutique hotel.
• Strong leadership skills to achieve service excellence.
• Exceptional guest service skills, with a focus on personalized care.
• Ability to work independently and collaboratively.
• Knowledge of service protocols, etiquette, and professional standards.
• Excellent communication skills in English.
• Flexibility to work varied shifts, including weekends and bank holidays.

Preferred Skills

• Familiarity with London’s key locations and attractions.
• Multilingual abilities, especially for international guests.
• Formal training in luxury hospitality or butler standards.

This role is ideal for someone passionate about delivering personalized service and upholding excellence in a prestigious hotel.

What you'll get

• Complimentary stays at Dorchester Collection Hotels with breakfast.
• 50% discount on food and beverages at select venues, plus other hotel discounts.
• Employee perks including pension contributions, seasonal ticket loans, and more.
• Training and career development opportunities, including apprenticeships and degrees.
• Participation in social events and celebrations.
• Referral bonus of £1000 for successful recommendations.
• Well-being support and advice.

We celebrate diversity and are committed to inclusion. For support during the recruitment process, contact our People & Culture team at 02073197011 or email [emailprotected].