HART Referral, Duty & Programming Officer

Leicestershire County Council; Quorn; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

Leicestershire County Council's HART service delivers short‑term care and reablement to support discharge from hospital and regain independence. The role focuses on accurate information handling, risk management and customer‑facing support within Adult Social Care, using ICT databases and Microsoft Office tools.

The post offers flexible, hybrid working considerations, a supportive team, and opportunities to develop colleagues while helping residents access the right care pathways.

Qualifications

• Minimum of 4 GCSEs A-C including English Language or equivalent.
• Experience in Adult Social Care and customer facing role.
• Experience of managing risk and achieving the best outcomes for the customer.
• Experience of working in a team, supporting colleagues and working in customer service or contact centre.
• Knowledge of using ICT customer service databases and Microsoft Word, Excel and Outlook.
• Excellent written and verbal communication and ability to learn quickly.
• Ability to identify critical information with fast, accurate keyboard skills and attention to detail.

Responsibilities

• Provide frontline customer service within the Adult Social Care context.
• Record and retrieve information using ICT systems and Microsoft Office tools.
• Support colleagues, identify risks, and help signpost appropriate services to users.

Skills

GCSEs A-C

Adult Social Care

Risk management

Teamwork & mentoring

ICT & Microsoft Office

Communication skills

Info gathering & detail

Tools

ICT databases

Microsoft Office

Job description

The HART service provides several care and support offers under its registration as a domiciliary care service. This includes, reablement, which helps people return home from hospital, or prevent them from being admitted to hospital, and regain, their independence. Homecare support to facilitate the timely discharge from acute and community hospitals to better understand the needs of the person once they have been able to return home. Short term crisis support for those experiencing an urgent social care need. These service offers are all short-term support, helping someone to become as independent as possible, and to ensure that the right support pathway is in place to meet any ongoing care and support needs. An enhanced with barred list DBS check is required for this post. For information on our approach to the recruitment of ex-offenders, please see our .

• Minimum of 4 GCSE's A - C grades including English Language or other qualifications of an equivalent level.
• Experience of working within an Adult Social Care and customer facing role.
• Experience of managing risk and ensuring the best outcome for the customer and undertaking research to identify agencies to effectively signpost relevant queries.
• Experience of working effectively as part of a team, support and developing colleagues and have experience working within a customer service or customer contact centre.
• Knowledge of using complex ICT customer service databases to record and retrieve customer information and the use of Microsoft Packages Word, Excel and Outlook.
• Excellent written and verbal communication skills and able to learn and process new information quickly and accurately.
• Able to identify and record critical information and demonstrate quick thinking and problem solving, with fast and accurate keyboard skills with good attention to detail.

In addition, we also expect you to share and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a . Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
About Leicestershire County Council At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose. For further information on what it's like to work for us and the benefits we offer, please refer to the following