HART Referral, Duty & Programming Officer

Leicestershire County Council; Leicester; On-site; GBP 32,000 - 33,000; Full time

Job summary

Leicestershire County Council is seeking a HART Recruitment and Quality Manager to support domiciliary care services and 365-day operations in Leicester. The role focuses on reablement, discharge support, and signposting for customers needing short-term care.

A DBS check is required and DBS enhanced disclosure is noted in the posting. The position involves a rolling shift pattern with early, late and day shifts, including weekends and bank holidays.

Qualifications

• Minimum of 4 GCSEs A - C grades including English Language or other qualifications of an equivalent level.
• Experience of working in local government and relevant experience working within an Adult Social Care setting.
• Experience of managing risk and ensuring the best outcome for the customer and undertaking research to identify agencies to effectively signpost relevant queries.
• Experience of working effectively as part of a team, support and developing colleagues and have experience working within a customer service or customer contact centre.
• Knowledge of using complex ICT customer service databases to record and retrieve customer information and the use of Microsoft Packages Word, Excel and Outlook.
• Excellent written and verbal communication skills and able to learn and process new information quickly and accurately.
• Able to identify and record critical information and demonstrate quick thinking and problem solving, with fast and accurate keyboard skills with good attention to detail.

Responsibilities

• Support the day to day running of the HART service which operates 365 days a year from 7am to 10:30pm with a rolling rota including weekends.
• Carry out tasks to help with reablement and signpost to relevant agencies as needed.
• Work as part of a team, support and develop colleagues and maintain high standards of customer service.
• Record and retrieve customer information on ICT databases and use Word, Excel, and Outlook effectively.
• Demonstrate clear written and verbal communication and maintain attention to detail in all duties.

Skills

Experience in local government

Communication skills

Teamwork

Problem solving

Keyboard skills

Attention to detail

Education

GCSEs A-C including English

Tools

Word

Excel

Outlook

Job description

Organisation:Leicestershire County Council

Work Location:Room 700, Rutland Building, County Hall, Leicester Road, Glenfield, LE3 8RA

Salary:£27,717 - £29,076 per annum (pro rata for part time)

Working Hours:37 hours per week

Contract Type:Permanent

Closing Date: 4th October 2026

Interview Date(s):TBC

This role does not meet the eligibility requirements for new visa sponsorship applications therefore you must already have the right to work in the UK in order to apply.

About the Role

The HART service provides several care and support offers under its registration as a domiciliary care service. This includes, reablement, which helps people return home from hospital, or prevent them from being admitted to hospital, and regain, their independence. Homecare support to facilitate the timely discharge from acute and community hospitals to better understand the needs of the person once they have been able to return home. Short term crisis support for those experiencing an urgent social care need. These service offers are all short-term support, helping someone to become as independent as possible, and to ensure that the right support pathway is in place to meet any ongoing care and support needs.

It is an important role in the day to day running of the service which operates 365 days of the year from 7am to 10:30pm with a rolling rota shift pattern which includes regular weekends, early, late and day shifts and bank holidays.The nature of the workmay involve the job holder carrying out work outside of normal working hours.

An Enhanced DBS is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• Minimum of 4 GCSE's A - C grades including English Language or other qualifications of an equivalent level.
• Experience of working in local government and relevant experience working within an Adult Social Care setting.
• Experience of managing risk and ensuring the best outcome for the customer and undertaking research to identify agencies to effectively signpost relevant queries.
• Experience of working effectively as part of a team, support and developing colleagues and have experience working within a customer service or customer contact centre.
• Knowledge of using complex ICT customer service databases to record and retrieve customer information and the use of Microsoft Packages Word, Excel and Outlook.
• Excellent written and verbal communication skills and able to learn and process new information quickly and accurately.
• Able to identify and record critical information and demonstrate quick thinking and problem solving, with fast and accurate keyboard skills with good attention to detail.

In addition, we also expect you to share our commitment to our valuesand to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For further information regarding this position please contact Jane Wesson :

Jane Wesson - HART Recruitment and Quality Manager

Email: [e-mail]

Tel: [phone]