HART Referral, Duty & Programming Officer

Leicestershire County Council; Leicester; On-site; GBP 28,000 - 29,000; Full time

Job summary

Leicestershire County Council is recruiting for a HART recruitment and quality management role based in Leicester. The post involves coordinating domiciliary care services, reablement and short-term crisis support to help people regain independence and manage hospital discharges.

The role requires working a 7am–10:30pm rolling rota, including weekends and bank holidays, with DBS enhanced clearance. Flexible working options may be discussed during recruitment.

Qualifications

• GCSEs A-C including English Language or equivalent.
• Experience in adult social care or customer service settings preferred.
• Ability to use ICT databases to record and retrieve information.

Responsibilities

• Operate with a rolling 365-day rota from 7am to 10:30pm including weekends and holidays.
• Provide high-quality customer service and guidance to service users.
• Identify and respond to urgent and sensitive enquiries with empathy.

Skills

Excellent communication

Teamwork

ICT knowledge

Keyboard skills

Organization

Education

4 GCSEs A-C inc English

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Organisation:Leicestershire County Council

Work Location:Room 700, Rutland Building, County Hall, Leicester Road, Glenfield, LE3 8RA

Salary:£27,717 - £29,076 per annum (pro rata for part time)

Working Hours:37 hours per week

Contract Type:Permanent

Closing Date: 22nd November 2026

Interview Date(s):TBC

Previous applicants need not apply.

This role does not meet the eligibility requirements for new visa sponsorship applications therefore you must already have the right to work in the UK in order to apply.

About the Role

The HART service provides several care and support offers under its registration as a domiciliary care service. This includes, reablement, which helps people return home from hospital, or prevent them from being admitted to hospital, and regain, their independence. Homecare support to facilitate the timely discharge from acute and community hospitals to better understand the needs of the person once they have been able to return home. Short term crisis support for those experiencing an urgent social care need. These service offers are all short-term support, helping someone to become as independent as possible, and to ensure that the right support pathway is in place to meet any ongoing care and support needs.

It is an important role in the day to day running of the service which operates 365 days of the year from 7am to 10:30pm with a rolling rota shift pattern which includes regular weekends, early, late and day shifts and bank holidays.The nature of the workmay involve the job holder carrying out work outside of normal working hours.

An Enhanced DBS is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You:

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• Minimum of 4 GCSE's A - C grades including English Language or other qualifications of an equivalent level.
• Knowledge of Adult Social Care setting and able to work towards meeting KPI’s and service level targets.
• Experience of managing risk and ensuring the best outcome for the customer and undertaking research to identify agencies to effectively signpost relevant queries.
• Experience of working effectively as part of a team and have experience working within a customer service or customer contact centre. Additionally, able work on own initiative and deal with sensitive enquires with empathy.
• Knowledge of using complex ICT customer service databases to record and retrieve customer information and the use of Microsoft Packages Word, Excel and Outlook.
• Excellent written and verbal communication skills and able to learn and process new information quickly and accurately. Organised and able to respond to conflicting demands and prioritise work.
• Able to identify and record critical information and demonstrate quick thinking and problem solving. Fast and accurate keyboard skills with good attention to detail and ability to remain calm with a pressurised workload.

In addition, we also expect you to share our commitment to our valuesand to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For further information regarding this position please contact :

Jane Wesson, HART Recruitment and Quality Manager

Email: [e-mail]

Telphone: 0116 3053218