Hardware Software Engineer

JR United Kingdom; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global organization is seeking a Hardware/Software Technical Specialist to join their agile development team in London. This role, with a focus on maintaining integrated self-service systems like kiosks and ATMs, offers a dynamic environment and the opportunity for extension beyond the initial 6-month contract.

Qualifications

• 3–5 years of experience in a technical support or systems integration role.
• Background supporting self-service solutions highly preferred.
• Experience with hardware components like sensors, locks, motors, and touchscreens.

Responsibilities

• Provide advanced support for technical issues related to self-service systems.
• Diagnose and resolve incidents involving hardware malfunctions and software errors.
• Monitor system performance and proactively identify issues.

Skills

Troubleshooting

Customer Service

Technical Documentation

Communication

Job description

Social network you want to login/join with:

Our client, a leading global organisation, is partnering with a prestigious end client based in London. We are excited to offer a fantastic opportunity for a talented Hardware/Software Technical Specialist to join a dynamic and agile development team on an initial 6-month contract, with the potential for extension.

If you are interested and have the relevant skills and experience, please apply promptly to discuss further.

Location: London (Hybrid, 2–3 days onsite per week)

Duration: 6 months (initial)

Rate: Inside IR35 - Market rates

About the Role

We are seeking a skilled Hardware/Software Technical Specialist to support and maintain a fleet of integrated systems, including parcel lockers, kiosks, and ATMs. The role requires strong troubleshooting capabilities across hardware and software domains, as well as the ability to liaise with multiple stakeholders across engineering, operations, and support teams.

What You’ll Do

• Provide advanced support for technical issues related to self-service systems (hardware/software/network).
• Diagnose and resolve incidents involving hardware malfunctions, software errors, and connectivity challenges.
• Monitor system performance and proactively identify and resolve issues before service is affected.
• Configure new systems, including network and user settings.
• Work closely with engineering and support teams to investigate complex issues and implement resolutions.
• Coordinate with third-party vendors for incident management and service-level adherence.
• Document configurations, incidents, best practices, and user guidance materials.
• Ensure system logs and alerts are monitored to maintain security and compliance.
• Create detailed reports on incidents, system performance, and preventive measures.

What You’ll Bring

• 3–5 years of experience in a technical support or systems integration role.
• Background supporting self-service solutions such as parcel lockers, kiosks, or ATMs is highly preferred.
• Strong diagnostic skills across hardware, software, and networking.
• Experience with hardware components like sensors, locks, motors, and touchscreens.
• Solid understanding of networking: TCP/IP, VPN, DNS, DHCP.
• Familiarity with Linux, Windows, or Android-based systems.
• Working knowledge of databases and SQL for system integration.
• Excellent communication skills for both technical and non-technical audiences.
• Proven ability to create clear, user-friendly technical documentation.
• Previous experience supporting systems in customer-facing environments.
• Strong customer service orientation and ability to handle high-pressure situations calmly and professionally.