Hardware Software Engineer

JR United Kingdom; City Of London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading global organization is seeking a Hardware/Software Technical Specialist to join their team in London on a hybrid basis. The position involves maintaining integrated systems, providing technical support, and ensuring operational efficiency across self-service solutions. Candidates should possess strong troubleshooting skills and experience in relevant systems, making it an exciting opportunity for those looking to expand their expertise in a dynamic environment.

Qualifications

• 3–5 years of experience in technical support or systems integration.
• Experience with self-service systems like parcel lockers or ATMs preferred.
• Strong diagnostic skills across hardware, software, and networking.

Responsibilities

• Provide advanced support for hardware/software/network technical issues.
• Diagnose incidents involving hardware malfunctions and software errors.
• Document configurations, incidents, and user guidance materials.

Skills

Technical Support

Troubleshooting

Customer Service

Documentation

Job description

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Hardware Software Engineer, london (city of london)

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Client:

Queen Square Recruitment

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Our client, a leading global organisation, is partnering with a prestigious end client based in London. We are excited to offer a fantastic opportunity for a talented Hardware/Software Technical Specialist to join a dynamic and agile development team on an initial 6-month contract, with the potential for extension.

If you are interested and have the relevant skills and experience, please apply promptly to discuss further.

Location: London (Hybrid, 2–3 days onsite per week)

Duration: 6 months (initial)

Rate: Inside IR35 - Market rates

About the Role

We are seeking a skilled Hardware/Software Technical Specialist to support and maintain a fleet of integrated systems, including parcel lockers, kiosks, and ATMs. The role requires strong troubleshooting capabilities across hardware and software domains, as well as the ability to liaise with multiple stakeholders across engineering, operations, and support teams.

What You’ll Do

• Provide advanced support for technical issues related to self-service systems (hardware/software/network).
• Diagnose and resolve incidents involving hardware malfunctions, software errors, and connectivity challenges.
• Monitor system performance and proactively identify and resolve issues before service is affected.
• Configure new systems, including network and user settings.
• Work closely with engineering and support teams to investigate complex issues and implement resolutions.
• Coordinate with third-party vendors for incident management and service-level adherence.
• Document configurations, incidents, best practices, and user guidance materials.
• Ensure system logs and alerts are monitored to maintain security and compliance.
• Create detailed reports on incidents, system performance, and preventive measures.

What You’ll Bring

• 3–5 years of experience in a technical support or systems integration role.
• Background supporting self-service solutions such as parcel lockers, kiosks, or ATMs is highly preferred.
• Strong diagnostic skills across hardware, software, and networking.
• Experience with hardware components like sensors, locks, motors, and touchscreens.
• Solid understanding of networking: TCP/IP, VPN, DNS, DHCP.
• Familiarity with Linux, Windows, or Android-based systems.
• Working knowledge of databases and SQL for system integration.
• Excellent communication skills for both technical and non-technical audiences.
• Proven ability to create clear, user-friendly technical documentation.
• Previous experience supporting systems in customer-facing environments.
• Strong customer service orientation and ability to handle high-pressure situations calmly and professionally.