Hands-On Housekeeping Team Lead

Village Hotels; Leeds; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink Discounts

Friends & Family Discount

Retail & Lifestyle Discounts

Mental Health Support

Flexible Working Hours

Training & Development

Pension

Life Insurance

Job summary

Village Hotels is seeking a hands-on Housekeeping Team Leader to guide the on-the-floor housekeeping team, perform detailed room checks, and drive real-time quality results across guest rooms and public areas. You will coordinate with Front Office and Maintenance to resolve issues quickly and maintain high standards of cleanliness and guest satisfaction.

The role emphasizes leadership, quick decision-making, and practical training to support new starters and sustain momentum during peak times.

Responsibilities

• Hands-On Leadership: Working alongside Room Attendants, delivering clear shift briefings, and allocating tasks to ensure workloads are balanced and achievable.
• Quality Control: Conducting detailed room inspections before releasing them to guests, providing real-time feedback, and correcting any issues immediately.
• Commercial Hustle: Controlling linen distribution and stock supplies to prevent waste, alongside monitoring team productivity against time targets.
• Communication: Keeping the property management system updated accurately, communicating room statuses, and escalating any operational challenges swiftly.
• Shift Safety: Ensuring everyone follows health, safety, and COSHH procedures, and reporting any hazards or faults immediately.

Job description

Village Hotels is seeking a hands-on Housekeeping Team Leader to guide the on-the-floor housekeeping team, perform detailed room checks, and drive real-time quality results across guest rooms and public areas. You will coordinate with Front Office and Maintenance to resolve issues quickly and maintain high standards of cleanliness and guest satisfaction.

The role emphasizes leadership, quick decision-making, and practical training to support new starters and sustain momentum during peak times.