Gym Concierge & Member Experience Lead

Kings Gyms KG Croydon; Greater London; In loco; GBP 14.000 - 20.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free Kings Gym membership

Discounts on supplements and Kings Gym

Excellent career development

Mental health support via Carefirst

Descrizione del lavoro

Kings Gyms KG Croydon is seeking a Gym Receptionist to welcome members, handle queries, upsell memberships and merchandise, and maintain a clean, safe gym environment. You will report to the General Manager and work across a seven-day schedule with opening and closing shifts.

Starting salary is £12.21 per hour with responsibilities including member support, floor supervision, and bidirectional communication with staff and emergency services when needed.

Competenze

• Experience in customer service in a retail or fitness environment.
• Ability to upsell memberships and merchandise.
• Good communication and problem-solving skills.
• Maintain cleanliness and safety on gym floor.

Mansioni

• Provide customer service by interacting with members, assisting with queries, selling merchandise, upgrading memberships, educating members on equipment use, and answering questions.
• Ensure the fitness area remains clean and organised by tidying loose weights, weight plates, and bars, and communicating with members to maintain a tidy space.
• Disinfect and clean equipment and carry out basic maintenance checks.
• Actively supervise the gym floor by completing regular floor checks.
• Maintain a clean and organised workspace behind the reception counter.
• Act professionally and uphold Kings Gym policies, especially during conflict resolution with members or staff.
• Perform opening and closing procedures for the fitness floor and cardio areas.
• Attend mandatory meetings and team training sessions.
• Actively market and promote current facilities and programs at the request of your manager.
• Maintain a consistent standard of performance in all daily tasks.
• Communicate clearly and concisely with members, emergency medical services, or police when necessary.
• Adhere to all Kings Gym guidelines and comply with any reasonable requests from your line manager or the senior leadership team.
• Ensure all members are following Kings Gym policies.
• Understand and implement the KGAudit process.

Conoscenze

Customer service

Sales & upselling

Merchandise knowledge

Communication skills

Strumenti

POS system

Descrizione del lavoro

Kings Gyms KG Croydon is seeking a Gym Receptionist to welcome members, handle queries, upsell memberships and merchandise, and maintain a clean, safe gym environment. You will report to the General Manager and work across a seven-day schedule with opening and closing shifts.

Starting salary is £12.21 per hour with responsibilities including member support, floor supervision, and bidirectional communication with staff and emergency services when needed.