Guest Services Manager – Lead Front Desk (Airport Hotel)

Valor Hospitality Careers - UK; Liverpool; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company pension

Employee discounts

Health & wellbeing programme

Company events

Free on-site parking

Career growth opportunities

Job summary

Hampton by Hilton Liverpool John Lennon Airport is seeking an experienced Guest Services Manager or strong Duty Manager ready to step up to lead a high-performing team. The role is hands-on and central to delivering outstanding guest experiences at an airport hotel.

You will manage shifts, uphold brand standards, motivate the front desk team, and respond calmly to issues to keep operations running smoothly. Competitive pay and a supportive Valor Hospitality environment are on offer.

Qualifications

• Experience as Duty Manager or Guest Services Manager.
• Strong front-of-house knowledge and leadership skills.
• Excellent communication and customer service mindset.

Responsibilities

• Leading front desk operations and acting as Duty Manager when required.
• Delivering warm, confident, and professional guest service at all times.
• Handling guest feedback, issues, and complaints with care and confidence.
• Supporting check-in and check-out, payments, and guest queries.
• Mentoring and developing front office team members.
• Managing rotas, payroll input, stock taking, and ordering.
• Ensuring brand standards, cleanliness, and presentation are always on point.

Skills

Front of House

Leadership

Duty Manager

Guest Service

Communication

Multitasking

Attention to detail

Languages bonus

Tools

Opera CRM

Job description

Hampton by Hilton Liverpool John Lennon Airport is seeking an experienced Guest Services Manager or strong Duty Manager ready to step up to lead a high-performing team. The role is hands-on and central to delivering outstanding guest experiences at an airport hotel.

You will manage shifts, uphold brand standards, motivate the front desk team, and respond calmly to issues to keep operations running smoothly. Competitive pay and a supportive Valor Hospitality environment are on offer.